Why this role is important to us

At Experian, HR processes are fundamental to delivering a great employee experience, maintaining regulatory compliance, and supporting business growth. You will help improve consistency, efficiency, and governance across our global HR operations. As a Global HR Process Consultant, you will shape and improve how HR services are delivered globally. You will use ServiceNow and other HR technologies to design seamless end-to-end employee experiences. These experiences will be scalable, compliant in consideration of business needs. Through process standardisation, optimisation, and continuous improvement, you will help enhance both employee and operational outcomes across the employee lifecycle.

 

Work that matters – What you'll do

• Design, document and continuously improve global HR processes, operating procedures, and employee journeys.

• Use ServiceNow to design and improve end-to-end employee experiences, ensuring processes are efficient, intuitive, and scalable.

• Lead process standardisation and optimisation projects across regions and teams.

• Develop and maintain SOPs, process maps, governance frameworks, and control documentation.

• Partner with HR, Risk, Compliance, and Technology teams to deliver process improvements, automation opportunities, and transformation plans.

What you'll need to bring to the role & Experian

• Experience in HR process design, optimisation, and governance within a complex global organisation.

• Hands-on experience utilising ServiceNow to support HR service delivery end-to-end employee experiences and workflows.

• Experience in HR operations, service delivery models, and process improvement methodologies.

• Experience operating within regulated environments, including compliance with SMCR, FCA, GDPR, or similar frameworks.

• Collaboration with stakeholders across HR, Technology, Risk, Compliance, and business teams.

More about you

• Experience in process mapping, workflow design, journey mapping, and process documentation.

• Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.

• Strong analytical and problem-solving skills, with the ability to identify opportunities for simplification and automation.

• Hybrid-based role 40% office base
• Great compensation package and discretionary bonus plan
• Core benefits include pension, BUPA healthcare and more
• 25 days annual leave plus bank holidays

Internal Grade: E/EB9

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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