This role will be based in Amsterdam, NL.  

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

The Senior Manager Customer Success is a key leadership role within the EMEA & LATAM Customer Success Organization, responsible for leading and inspiring a team of managers. This leader will drive customer value, scale operational excellence, and foster a culture of inclusion, growth, and high performance. The role requires close collaboration with cross-functional partners in Sales, Product, CS Ops and Global Support, as well as a strong alignment with global CS&S and regional EMEAL strategies.  

Responsibilities: 

Lead and Inspire Teams  

• Manage and develop a team of managers, providing coaching, feedback, skill and career development 
• Empower teams to deliver exceptional results, adapt to change, and pursue opportunities that expand the business’s potential 
• Foster a culture of inclusion, belonging, and high performance. Build trust and accountability through transparent communication, clarity on expectations and recognition of outcomes 

Deliver Results that Redefine Business Potential  

• Translate LinkedIn and Customer Success & Services (CS&S) strategy into ambitious, actionable plans that raises the bar and deliver outsized business impact 
• Lead through ambiguity and change, modelling a growth mindset and inspiring others to see and seize new possibilities 
• Partner with Sales and cross-functional leaders to prioritize and execute initiatives that accelerate growth, maximize customer value, and set new standards for success 
• Lead key customer engagements, providing thought leadership and shaping the future of talent strategy and product adoption 

Drive Operational Excellence and Innovation  

• Proactively review and deliver team performance metrics via forecasting, planning and coaching 
• Proactively set expectations and accountability on operational rigor and team behaviours that drive results  
• Manage multiple high-impact projects, balancing strategic vision with disciplined execution 

Basic Qualifications

• 4+ years of leadership experience in customer facing roles, driving customer value e.g. accountability to measured product/value outcomes  
• Proven track record of building and developing high performing teams and leading through change.
• Demonstrated ability to support complex working environments such as managing teams with multiple verticals and/or managing teams with multiple stakeholders (Channel Partners, Direct Sales teams, Vendor Teams) 
• Fluency in English

Preferred Qualifications 

• Fluency in Dutch
• Experience leading teams to achieve breakthrough results in fast-paced, evolving environments
• Strong operational rigor
• Deep knowledge of sales technology and driving program adoption
• Experience managing front line Managers (FLM) and individual contributors within the customer success, management consulting or SaaS sales space 
• Strong relationship-building skills in matrix organizations
• Excellent presentation and communication skills

Suggested Skills:

• Relationship Building 
• Stakeholder Management  
• Leadership 

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