Who We Are
At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
Our employees are experts in the employee experience, workforce communications and technology.
Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?
Our Values
Every employee is an owner with responsibility and credit for our progress.
Leadership is in our build and we see change as a catalyst for improvement.
We win as a team, committed to help our coworkers and customers thrive.
Job Summary
Reporting to the Director, Technology, the Systems Administrator will play a vital part of our Global IT team responsible for Firstup' s core IT systems and infrastructure. You will play a key role in day-to-day IT support for our employees and infrastructure. This role requires someone with strong technical skills, attention to detail, and the ability to work collaboratively with other IT professionals.
Responsibilities
- Provide global IT support of end users with hardware, software, and users via Zendesk ticketing system and IT Support Slack channel.
- Provisioning windows laptops and Apple macs.
- Active Directory, O365 & MDM administration.
- Google Workspace administration.
- Okta administration and integration.
- Endpoint management using Jamf and Intune.
- Solid knowledge on interoperability of enterprise-wide SaaS apps.
- Rare travel to datacenters for new hardware installation or existing hardware replacement/RMA.
- Verify application results by conducting system audits of technologies implemented.
- Ensure compliance to relevant compliance standards (i.e. SOC2 and ISO 27001) and security standards to help ensure we control, report and adequately measure and handle risks the business faces.
- Maintain multiple platforms with updates, configurations, and installs.
- Prioritize and schedule problem resolution, escalating, when necessary to the appropriate experienced IT team.
Minimum Qualifications
- 2+ Years’ experience in an IT support or helpdesk role.
- Self-motivated ability to work within an SLA driven environment and to consistently meet personal and team targets, managing multiple tasks simultaneously in a busy service desk environment.
- Keen willingness to work with and mentor others in the team and wider department on technologies, together with supporting the IT Technical team on other tasks as required to support the business needs and initiatives.
- Experience managing MacOS and Windows computers in an enterprise environment using Jamf and Intune.
- Experience provisioning, operating, monitoring and maintaining systems' hardware, software and related infrastructure.
- Windows server Administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity along with engineering and design.
- Technical knowledge of networking/VoIP.
- Team player that collaborates well within a team environment to complete projects and tasks.
- Technical ability to create scripts to automate a set of procedures.
- Good understanding of SOC2 and ISO27001.
- High-level of integrity along with the ability to handle sensitive information and maintain confidentiality with ability to operate under a global mindset.
- Ability to multi-task and adjust to rapidly changing priorities to address/resolve the most critical/sensitive issues on a timely basis.
- A friendly, engaging and professional demeanor with good communication skills, both verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues.
- Ability to lift 50 pounds, access tight areas that require crouching and/or crawling, and have dexterity to operate IT equipment, parts and tools. Reasonable adjustments will be made for applicants with a disability.
- Available to support critical tasks 24x7 (both scheduled and on-call basis).
Why Firstup?
Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.
If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.
We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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