Service Operations Analyst
•The Missing Link· 9h
🏷️ Data Science⏰ Full-time📈 Mid Level🇮🇳 Pune, India
9h ago
Flosum·3 months ago
Flosum is a Salesforce-native platform company delivering enterprise-grade DevOps, data protection, and security solutions to some of the world's largest organizations. Our product portfolio spans Cloud DevOps, Data Migrator, Data Masking, Data Backup, Org Security, Cloud Trust Center, and Sandbox Synchronization — all built natively on the Salesforce platform. We serve enterprise customers across technology, energy, financial services, healthcare, and federal government. Flosum is a growth-stage company operating with the intensity and speed of a startup backed by the discipline of a mature operator.
We're hiring a SaaS Revenue & Financial Analyst who will own the measurement layer of our entire business. You will be the person who knows every number — ARR, net retention, expansion, churn, pipeline conversion, cost of acquisition, gross margin by product line, services margin, cash flow, and everything in between. You'll work across Salesforce (our CRM and billing system of record) and QuickBooks (our financial system) to build a unified, always-current picture of company performance.
This is not a reporting role. This is an analytical role where you connect revenue operations data to financial outcomes and surface the insights that drive decisions at the CEO level.
You will build and maintain our SaaS metrics infrastructure — ARR waterfall, cohort retention analysis, revenue recognition schedules, deferred revenue tracking, and unit economics by segment. You will reconcile Salesforce bookings data against QuickBooks revenue entries and ensure we have a single source of truth across both systems. You will produce monthly and quarterly financial and revenue packages for leadership, including variance analysis against plan. You will model scenarios for pricing changes, product bundling, geographic expansion, and headcount investment. You will monitor pipeline health and translate pipeline data into revenue forecasts with documented assumptions. You will own the data integrity between our CRM and accounting systems, flagging discrepancies before they compound. You will support board-level and investor-level reporting with clean, defensible metrics.
You have three-plus years of experience in SaaS financial analysis, revenue operations, or FP&A at a B2B software company. You are deeply proficient in Salesforce — not as a user, but as someone who understands opportunity objects, product schedules, contract structures, and reporting at a data level. You are equally proficient in QuickBooks Online, including chart of accounts design, revenue categorization, journal entries, and reconciliation workflows. You understand ASC 606 revenue recognition principles and can apply them to a multi-product SaaS business with annual and multi-year contracts. You can build financial models from scratch in Excel or Google Sheets — not from templates, from logic. You think in terms of cohorts, not just totals. You understand the difference between bookings, billings, and revenue, and you can explain why each matters. You are precise, skeptical of your own numbers, and obsessive about data integrity.
Experience at a company with a mix of subscription revenue and professional services. Familiarity with Salesforce CPQ or native Salesforce quoting and contract objects. Exposure to investor or board reporting at a growth-stage company. Experience with Marketo or HubSpot data as it relates to CAC and attribution modeling.
You'll report directly into the CEO's operating rhythm. Your work will not sit in a queue — it will shape hiring plans, product investment, and go-to-market strategy in real time. Flosum is building the definitive platform for Salesforce lifecycle management, and we need someone who can measure every dimension of that growth with precision.