Solutions Engineer

👋 A little about us

We’re building the best platform for authoring, publishing, and maintaining world-class docs. Close to 40,000 sign-ups per month, over 100k Monthly Active Users, used by 2M+ people and thousands of teams like Zoom, FedEx, Nvidia, Snyk, and Google. We’re profitable, backed by P9 Capital, Notion Capital, and Fly VC, and our amazing team is spread across 15 countries in North America, Europe, and Asia.

The Role

We’re looking for a Solutions Engineer to help fuel our enterprise growth.

You’ll be the bridge between our customers, sales, and product teams. Leveraging your deep understanding of the GitBook product and customer needs, you will help prospects and existing customers maximize the value from our tool.

What you will be doing

• Be the technical expert for sales and prospects, deeply understanding the GitBook product

• Joining customer calls to understand the deepest 'why' behind their product needs & requests

• Distill down feedback and relay customer insights to our product team

• Manage large-scale content migrations

• Onboard customers onto our more technical features (e.g. Git sync, OpenAPI, Adaptive content)

• Build out custom integrations to unblock customer adoption

• Identify opportunities for scaling your efforts to our wider customer base via documentation and guides, ensuring clarity on best practices and product capabilities

You will be valued for

• Your product-oriented approach: You are driven by creating value for our users through education. You enjoy diving headfirst into a product and learning the ins and outs through resourcefulness.

• Your infinite curiosity: You want to understand customer requirements at the deepest level. Instead of taking feedback at face value, you dive deeper to understand the true nature of customer feedback and will always ask for specifics.

• Your amazing communication: You are comfortable owning a customer call end-to-end. You lead with empathy, but can also toe the line between being a customer advocate and knowing how to set expectations properly.

• Your beginner's mindset and proactiveness: You're a hustler who takes initiative and doesn't make assumptions that copy-pasting what worked for you in the past will work at GitBook. You actively identify opportunities for improvement and own the implementation from start to finish.

Your profile

• 3-5 years experience in client-facing roles, including technical consulting, product demonstrations, and implementation support

• Strong understanding of OpenAPI specifications, API design principles (including RESTful APIs, Swagger, and OAuth2), GitHub, and common web technologies

• Proficiency in programming languages such as JavaScript, or similar, with the ability to work on API integrations and custom implementations

• Deep understanding of GitHub and CI/CD pipelines

• You are customer-centric and data-driven, think analytically and are able to rightsize your efforts based on customer/business needs

• Strong communication skills to explain technical concepts to non-technical stakeholders effectively

• Native English speaker

Don’t meet every requirement? Apply anyway. We've seen amazing candidates hesitate because they don’t tick every box. If this role excites you and you bring a strong perspective on documentation’s future, we want to hear from you — diverse experiences often make the strongest hires.

👥 Join GitBook at a pivotal time as we evolve our product and team. This is a chance to shape our product, craft, and culture.