An overview of this role

We are currently hiring an IT Enterprise Applications Engineer specializing in NetSuite & Claude Code. The Enterprise Applications Administration job family is responsible for the implementation and operational ownership of all Enterprise Applications across GitLab and the deployment of code, customizations, and workflows. In this role, you will be part of the Enterprise Applications G&A team, reporting directly to the Senior Manager, G&A Systems. The Enterprise Applications team provides development and support to the Business Applications that support GitLab's core business processes of Quote To Cash, Procure to Pay, and Record to Report. The purpose is to automate, enforce, and make these aforementioned processes efficient. We accomplish these goals by partnering deeply with our business partners to understand their needs and bring that to life.

What you'll do

• Develop with NetSuite SuiteCloud development tools such as SuiteBuilder, SuiteFlow, SuiteAnalytics, and SuiteScript to develop new and maintain existing business workflows.
• Build system integration tools such as SuiteTalk, RESTlets, and NetSuite SOAP APIs. Operate as a system, field, and mapping expert for the RPA and iPaaS team. Working knowledge of Workato is a plus.
• Maintain the metadata, records, objects, roles, and fields to ensure proper data flows between systems.
• Business partnerships: Influence cross-functional teams regularly, building and managing holistic relationships with select partners.
• Business operations: Build, maintain, and improve internal analysis and planning processes to more efficiently deliver for our business partners.
• Technical delivery: Drive end-to-end delivery processes with minimal guidance.
• Project management: Run medium-sized projects that improve our ability to make better data-driven insights or make the company more efficient.

What you'll bring

• Full understanding of NetSuite stack and experience with all NetSuite modules (GL, AP, AR, FA, SuiteBilling, Procurement, etc.).
• Working knowledge of SuiteScript, SuiteTalk, SuiteFlow, CSV imports, user provisioning, defining roles, analytics, and scheduling scripts.
• Expertise in web technologies such as HTML, CSS, JavaScript, Web Services, and Eclipse.
• Understanding of JSON, SQL, API, and GitLab Products. Understanding of SDLC and DAP (Duo Agentic Platform).
• Knowledge of Claude tools is a requirement (Claude cowork, Claude code & MCP) & how they work with NetSuite, GitLab issues, other data sources, and VSCode. Must be able to design and deploy code from Claude and intake requirements and data from various sources.
• Understanding of Project Management, best practices, and the documentation required to properly intake, design, deploy, and hypercare for cross-functional customizations and projects.
• Strong data analytics, reporting, and database experience (SQL and NetSuite, and other reporting tools, ODBC).
• NetSuite SuiteCloud Developer certifications are a plus.
• Understanding of various SaaS tools used, such as Zip, Coupa, Navan, and Zuora, is a plus.
• Ability to be a self-starter and thrive in a fast-paced environment, as well as a customer-centric mentality and interpersonal skills necessary to manage business and technology relationships.
• Exceptional time management and prioritization skills, resiliency under pressure, ability to meet deadlines, and ability to work in a constantly changing environment.
• Strong security and confidentiality practices with systems that handle sensitive data.

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications, including Salesforce, Zuora, NetSuite, Navan, Zip, and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new system features and capabilities while maintaining the existing production environment for scalability and compliance.