Program Manager - Delivery

Glomo (www.glomopay.com) - The first licensed Payment Service Provider (PSP) at GIFT IFSC and a pioneer in cross-border payments — is seeking a Program Manager to join our Delivery Team. With over 100+ years of combined expertise in cross-border payments, our team is dedicated to delivering seamless and compliant financial solutions for businesses with global ambitions.

As the Program Manager for Delivery, you’ll own Glomo’s customer activation journey - from contract signing to go-live - ensuring that every deal closed by Sales converts into a high-performing, transacting customer. You’ll work closely with internal teams across Product, Tech, Operations, Compliance, and Risk to orchestrate execution and deliver measurable customer outcomes.

Key Responsibilities

• Own the delivery lifecycle: Lead implementation from the moment a deal is signed until the customer is fully transacting, ensuring projects stay on track, on scope, and on schedule.

• Be the bridge between teams: Collaborate with Sales, Product, and Engineering to translate customer commitments into actionable delivery plans.

• Define success metrics: Build and track measurable KPIs across activation timelines, customer onboarding quality, and post-go-live performance.

• Run structured reviews: Lead bi-weekly cadence reviews with stakeholders (Sales, Product, Leadership) to assess delivery progress, flag blockers early, and drive accountability.

• Drive process excellence: Identify inefficiencies in onboarding and delivery workflows and implement improvements to shorten time-to-live.

• Champion customer experience: Ensure customers experience a smooth, transparent transition from sales to operations, reinforcing Glomo’s reputation for reliability and precision.

• Maintain CRM hygiene and own internal documentation: Maintain CRM hygiene, delivery playbooks, process checklists, and client handover templates to ensure repeatability and scale.

What You’ll Need

• 2-5 years of experience in sales ops, program management, delivery, or client implementation roles — ideally in payments, fintech, SaaS, or enterprise technology.

• A track record of managing complex, multi-stakeholder programs from start to finish.

• Strong understanding of B2B customer onboarding and implementation processes, preferably in regulated industries.

• Exceptional communication skills — you can align leadership, engineers, and clients around a single execution plan.

• Analytical mindset with comfort using tools and dashboards to track performance.

• Bias to action, ownership mentality, and comfort operating in ambiguous environments.

Location & Ways of Working

Primary base: Bangalore
Work from Office: You are expected to work from Bangalore Office

Life at Glomo

• Competitive startup salary + ESOPs

• A seat at the table: you’ll shape the GTM playbook as a disruptor, mentor future AEs and help us scale into India’s biggest cross-border payments provider.

Glomo celebrates diversity in all its forms and is proud to be an equal-opportunity employer. If building the rails that power India’s global ambitions excites you, we’d love to meet you.