Reports To: Director of Certifications

Location: India (Remote)

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 2000 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who you are: 

As a HighLevel Certification Specialist, you thrive on utilizing HighLevel on a daily basis to CAPTURE new leads, NURTURE both new and existing clients, and CLOSE sales effectively. Your comfort with the platform extends to basic integrations and calendar functions, enabling seamless management of client interactions. Previous roles as appointment setters or virtual assistants for other HighLevel agencies may have equipped you with the necessary skills and familiarity.

Your passion for teaching and learning is evident, as you recognize the value of continued education in mastering the intricacies of HighLevel. You understand that the proper setup of accounts, both as the Owner and the End User, is crucial for maximizing the platform's capabilities and ensuring successful outcomes for clients. Your commitment to excellence and attention to detail are reflected in your approach to every task, ensuring optimal performance and client satisfaction

What You’ll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong collaboration, time-management, and prioritization skills are critical to the success of this role.
• Demonstrated ability to solve problems and manage conflict.
• Must be a go-getter, not afraid to ask questions, and take accountability.
• Strong organizational skills and ability to manage multiple priorities at once.
• Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.
• Committed to delivering high-quality content and have high attention to detail.
• Ability to work efficiently without compromising quality or accuracy.
• Self-motivated and able to work independently while collaborating effectively within a remote team environment.
• Excellent written and verbal communication skills, with an ability to explain complex concepts in a simple and concise manner.

What You’ll Do:

• Conduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management. 
• Ensure the integrity and security of the certification process by enforcing all exam procedures and protocols.
• Monitor candidates during exams to prevent cheating or unauthorized behavior.
• Provide technical support to candidates as needed to facilitate a smooth exam experience.
• Maintain accurate records of exam results and candidate information.
• Collaborate with the team to continuously improve exam processes and procedures.
• Assist in the development and review of exam content and materials as needed.
• Stay informed about industry trends and best practices related to digital marketing certification.
• Stay current with internal updates to keep content relevant and effective.
• Identify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards.
• Collecting users' feedback and improvement proposals.
• Other duties may be assigned and/or modified as business needs change.

Experience/Education/Certifications Required:

• High School Diploma or equivalent required, applicable degree is a plus, but not necessary
• Minimum 1 year experience working in HighLevel
• 2+ years of Customer Relations or Customer Service experience