Position: People Technology Lead
Reports To: Director - People Operations and Technology
Location: India - Remote
About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Who You Are:
We are looking for a strategic problem-solver who thrives at the intersection of People strategy, technology, and user experience with a strong grasp of HR systems, especially Darwinbox, and enjoys translating complex organizational needs into elegant, scalable digital workflows. You’re equally comfortable rolling up your sleeves to configure systems as you are facilitating conversations with leadership to shape the future of People Technology.
What You’ll Be Doing:
- Lead end-to-end People Tech delivery on Darwinbox - from requirement gathering and solution design to implementation and optimization.
- Partner with People Business Partners and leaders to understand evolving HR needs and translate them into efficient, compliant, and user-friendly workflows.
- Design and configure core modules such as PMS, Talent Management, Surveys, Recognition, Payroll, Compensation, Leave & Attendance and Analytics.
- Drive integration planning and execution to build a connected People Tech ecosystem across complementing applications like ADP, Snowflake, Shareworks, and Slack to name a few.
- Ensure data integrity, quality, and scalability through testing, validation, and proactive troubleshooting.
- Mentor and support HRIS analysts, validating builds, monitoring support response SLAs, quality and ensuring adherence to best practices.
- Champion adoption and continuous improvement, enabling HR teams and employees to get the most out of the platform through training, documentation, and support.
What You’ll Bring:
- 7–8 years of progressive experience in People Technology or HRIS roles.
- Proven hands-on expertise in Darwinbox, with at least 3 full-cycle implementations (from design through go-live and support).
- Strong solution design and configuration skills across multiple modules and workflows.
- A deep understanding of UX principles and how to design intuitive HR journeys.
- Excellent stakeholder management and the ability to collaborate across HR, IT, and business functions.
- Experience managing integrations and data flows with third-party systems (e.g., ADP, Snowflake, Shareworks, Slack).
- A continuous improvement mindset - combining technical precision, process excellence, and empathy for the end-user experience.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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