Who We Are
Goodway Group is one of AdAge's 2025's BEST PLACES TO WORK! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger's Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk.
We are prioritizing candidates located in Brazil, Colombia, Peru and Mexico for this role.
Who You Are
The Account Coordinator is responsible for supporting Associate and Senior Directors of Client Experience in managing agency client accounts at Goodway. This role partners closely with internal teams and client stakeholders to ensure high levels of client satisfaction, retention, and growth. The Client Experience Coordinator serves as a day-to-day client lead, maintains a strong understanding of each client’s business, and helps translate business objectives into clear priorities, insights, and actions across the account team. This role provides hands-on experience in account management, reporting, analytics, and client strategy while building toward full ownership of client relationships.
What You Will Do
Client Management and Relationship Ownership
- Support Associate and Senior Directors in managing overall client relationships while serving as the primary day-to-day point of contact for assigned accounts.
- Monitor the day-to-day progress of client initiatives and provide quality assurance on all deliverables.
- Drive client satisfaction, retention, growth, and product adoption through proactive communication and problem-solving.
- Maintain a deep working knowledge of each client’s business, including products, services, strategy, objectives, needs, and challenges; document and share this knowledge with internal teams.
- Participate in and support internal and external calls, including kickoff meetings, account team meetings, sales calls, and client presentations.
- Serve as the in-office point of contact for clients when Account Directors are traveling, including fielding questions, sending reporting, and ensuring systems are updated in real time.
Reporting, Insights, and Strategic Support
- Develop and maintain client reporting and analytics on a monthly and quarterly basis, telling a clear and compelling performance story tied to business objectives.
- Collaborate with internal teams to gather insights, analysis, and research that inform client recommendations and next steps.
- Work with clients and internal stakeholders to define measurable KPIs aligned to overall business goals.
- Provide regular quality assurance across reporting, dashboards, Salesforce data, Monday.com trackers, and creative reviews.
- Support Account Directors by providing insights and research to uncover growth opportunities and drive client wins.
Growth, Revenue, and Business Acumen
- Identify up-sell and cross-sell opportunities within existing accounts through performance insights, client needs, and collaboration with internal teams.
- Understand account scope, service tiers, and the revenue impact of assigned clients.
- Assist with IO management, job number creation, and accurate tracking of booked and pending revenue.
- Ensure Salesforce data accuracy, including account details, opportunities, and reporting feeds.
- Articulate and reinforce Goodway’s value proposition, competitive positioning, and solutions during client interactions.
Cross-Functional Collaboration and Operations
- Liaise with cross-functional teams to ensure client expectations are met and deliverables are executed effectively.
- Coordinate internal workflows, timelines, and priorities to support smooth execution across accounts.
- Assist in project management of team processes and client initiatives.
- Maintain organized documentation across shared drives and Goodway’s toolset.
- Ensure timely updates to team status documents and task management systems, including Monday.com.
Team Participation and Professional Development
- Co-lead team initiatives and projects with Client Experience peers and leaders.
- Actively participate in department meetings and knowledge sharing.
- Stay informed on industry trends, compliance considerations, and emerging marketing practices.
- Own professional development by continually advancing skills, business knowledge, and platform expertise.
- Embrace Goodway Group Success Factors, including behaviors, impact, and rate of growth
What You Bring
Qualifications
- Minimum of 2–3 years of experience in account management, client services, or paid digital media within an agency or similar environment.
- Strong client leadership and customer service skills with a proven ability to manage relationships and expectations.
- Demonstrated business acumen, analytical thinking, and problem-solving skills.
- Strong written, verbal, and presentation skills with the ability to communicate effectively at all levels.
- Experience working across multiple systems and platforms for client management, reporting, dashboards, and sales funnel tracking; Tableau experience required and third-party tracking experience preferred.
- Knowledge of performance marketing metrics and how they tie to business outcomes.
- Highly organized, detail-oriented, and able to manage competing priorities across multiple clients.
- Self-starter with a team-player mentality who adapts well to change and ambiguity.
- Thrives in a fast-paced, high-volume environment while maintaining accuracy and attention to detail
- Able to take direction well, apply feedback quickly, and execute tasks efficiently
- Comfortable juggling multiple priorities and shifting timelines without sacrificing quality
- Proactively flags errors, inconsistencies, or risks before they impact timelines or deliverables
- Strong follow-through and accountability on assigned tasks
Check us out at www.goodwaygroup.com to learn more!
If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway! Goodway Group is 70% Female! We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.
Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways. We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.
