Senior Software Engineer iOS
•PayjoyHybrid· 1h
💻 Engineering⏰ Full-time⭐ Senior🇲🇽 Mexico City, Mexico
1h ago
Googlefiber·1 day ago
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least February, 13th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
| At GFiber, our Information Systems and Technology plays a crucial role in enhancing employee productivity and efficiency across all departments. We are dedicated to delivering quality support while fostering a strong business partnership and ensuring seamless project deliverables. Together, we focus on delivering innovative solutions that empower our colleagues and drive the organization forward. |
Role Description:
| The IT Ticketing Manager will serve as the architect and primary administrator for our internal ticketing ecosystem, overseeing our ticketing platforms and workflows for internal support requests. This role will act as the bridge between technical teams and the rest of the organization to drive ticketing platform & workflow optimizations, reduce manual overhead through ticketing automation, and drive zero-touch resolutions where possible. The candidate will need to see the "big picture" of how ticketing flows between IT, HR, Engineering, and Customer Ticketing systems to drive productivity and resolution of issues. This role will also support the ongoing management of our Intranet to drive employee communications & automate key internal workflows with integrations into our ticketing platform and other enterprise systems. |
In this role, you’ll:
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At a minimum we’d like you to have:
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It’s preferred if you have:
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The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
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GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.