Account Director, Client Strategy (Remote US)
•Directive· 9h
📣 Marketing⏰ Full-time⭐ Senior💰 $140k-160k🇺🇸 Irvine, USA
9h ago
Gradient Labs·4 months ago
At Gradient Labs, we're building the AI customer operations platform for financial services.
Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.
We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you think financial services should feel more human, come and build the best AI agents with people who’ve built the biggest names in Fintech!
You: A senior B2B event marketer (5-8 years experience) who's run global events programmes end to end, ideally in fintech or a high growth startup
Us: A global team of 43 where events are our 2nd highest ROI growth channel - 30+ events run this year already, 13 more in the next few months
Level: Senior
Location: EST or GMT [preferably NYC and London]
Compensation:
UK: £70K - £95K
US: $125K - $195K
Events are our second highest ROI growth channel, and right now that's still being run without a dedicated owner. Beth has been supporting us part time for the past couple of months and we're now ready to bring in someone who’s an expert in this space.
This is the first dedicated event marketing hire at Gradient Labs, which means you'd have full ownership over our events strategy from day one. You'll be reporting into Emma our Head of Marketing and working closely day to day with Elizabeth, Eros and Chris on all things marketing (we’re half in EST and the other half in GMT). You’ll be working closely with our GTM team, led by Zan - to make sure every event creates real pipeline, and coordinate with our AI Delivery team when events call for product expertise (you will meet Zan throughout the hiring process). Events are a team effort and given our size, you'll get to know everyone, including our three founders who lean into events a huge amount!
You're also not starting from nothing. We've already got automations in place across Notion, Slack, Luma and HubSpot that take the busywork out of running events, so you can spend your time on strategy, relationships, and the moments that actually move deals forward.
Run the global events programme end to end: Source, evaluate, negotiate and execute our conferences, meetups, webinars, and self hosted events across the US, UK, and Europe. You'll be managing multiple events at a time, from first scoping conversation through to post-event follow-up.
Negotiate the deals: Own sponsorship contracts, vendor terms, and partner agreements, and know when a deal is actually worth doing.
Partner with our GTM team on what actually matters: Get deep on our ICP, help prioritise which events are worth our time, get the right team members on the flight and make sure every event is designed around real conversations with the right prospects - not vanity metrics! Eros our GTM Engineer will work with you on securing attendees.
Build out our partner event plan of action: Co-host with our tech partners to get in front of new audiences and markets. Our last few were sell out events with Legora, Witan Labs and DeepGram for example. Right now, Neal our Founder & CTO, is owning this.
Track what's working and get better every time: You’ll keep a close eye on the prospects we meet at events, tracking attendees on Hubspot and encouraging the sales team to follow up - every event is our opportunity to get better the next time!
Communication async as the default: Brief our amazing brand designer Chris, work with Elizabeth on social pushes, and make sure nothing falls through the cracks, all without needing a meeting to do it. We try to default to async transparent comms so you’ll be able to keep the calendar, plans, and post-event learnings visible to everyone.
Senior B2B event experience: 5-8 years running event marketing end to end in high growth startups / scale ups. In finance would be a big plus but not a requirement. The main thing is that you've owned an events programme and a budget before, not just executed against someone else's plan.
Negotiation is your thing: You're comfortable working sponsorship contracts and vendor terms, and you know where you can push and where you can't to get the best deal.
Creative instinct: You don't do generic. You know how to curate events that people remember and talk about, whether that's the venue, the format, or the small details that make something feel intentional.
Sales / commercial instinct: You understand what sales actually needs from events and build a calendar around pipeline, not attendance numbers. You're thinking about follow-up before the event even starts.
Organisational rigour: You keep ten moving parts visible and on track across timezones, using tools like Notion, Slack, and HubSpot, without being chased for updates.
Early stage mentality: You don't wait for instructions. You spot the opportunity, make the plan, and execute it. High agency is the baseline here.
Comfort with ambiguity: You thrive in a fast-paced startup environment and can troubleshoot on the fly when something goes sideways on-site.
You want a team on day one: You'd be the first dedicated events hire. The automation foundation is strong, but you're building the strategy and network from here.
You want to focus on only large conferences: You will be owning events from webinars, meetups, conferences and more!
You want to run high-volume, low-touch events: We care about the quality of the room and the conversations that happen in it, not how many events we can point to.
We’re making real impact to our customers operation teams, and as proof - we’ve just raised $26M! Over the last year revenue grew 900% and our agents now help over 32 million end users across some of the largest AI deployments in financial services. In a few years, you can look back and say ‘I joined Gradient Labs at 46 people and helped to build that product - my career hasn’t been the same since’. You'll work alongside a small, senior team, three founders who've built and scaled at Monzo, Wise, and Google, and you'll have real ownership over how the world's biggest banks and fintechs first hear about Gradient Labs.
Initial call - 30 minutes
Hiring Manager call - 45 minutes
Role specific interview [TBC]
Thriving at Gradient - 30 minutes with our CEO
We are aiming to finish interviews around mid September.
Salary is based on your experience and location:
UK: £70K - £95K
US: $125K - $195K
We pay above the 75th percentile for financial services and AI companies at our stage, increasing as our revenue grows
Flexible, remote-first working: we work remotely by default, meet in London weekly, and are building out a NYC office
For this role, we’d prefer you to be in NYC or London so that you can be IRL more regularly with the team
25 days paid time off, plus 20 optional unpaid holiday days, in addition to federal holidays (US) and bank holidays (UK)
Premium healthcare coverage
US: Comprehensive medical coverage through leading carriers, with preventative care covered 100%, plus 24/7 virtual care, mental health support. Dental and vision included.
UK: Private medical cover including hospital treatment, cancer care, specialist consultations, and physiotherapy, plus 24/7 virtual GP access and dental/optical cashback.
Company and team offsites, next is Lisbon - Portugal!
Pension/401k: Employer contributions in line with local requirements (401k in the US, auto-enrolment pension in the UK).