Customer Support Specialist DACH
•Amboss· 11h
🎧 Support⏰ Full-time📈 Mid Level🇩🇪 Berlin, Germany
11h ago
Greynoiseintelligence·23 days ago
GreyNoise Intelligence is a mission driven security startup focused on helping organizations understand and mitigate risks from Internet scanning and exploitation. GreyNoise provides real-time, verifiable intelligence on all actors scanning the Internet and how some of them are attempting to exploit vulnerabilities on assets connected to corporate networks. The intelligence is highly trusted because it’s generated from a global fleet of thousands of purpose built sensors observing the Internet. Advanced data science techniques and AI are used to process millions of observed events into real-time intelligence for customers.
The GreyNoise Global Observation Grid observes and analyzes unique threat data at-scale that no one else can. GreyNoise provides the most actionable threat intelligence against perimeter threats, so that no attack works twice.
All US based positions are fully remote within the US, with optional office attendance at our DC area headquarters, unless otherwise specified. Applicants must have US work authorization.
Please see the specific job description for all international position locations.
The GreyNoise Customer Success Manager (CSM) is a part of the GreyNoise Customer Experience (CX) team, which provides our customers with an industry-leading experience. This is a customer-centric position focused on ensuring our customers' success with GreyNoise is all but guaranteed. The CSM will be the customer's primary point of contact and will facilitate all customer needs with the rest of the GreyNoise organization. The CSM will also be responsible for retaining our customers and ensuring their continued success with all GreyNoise services.
This position will be primarily responsible for supporting our EMEA team; therefore, we are looking for candidates based in the UK or Spain (if in Spain, must speak both Spanish and English).
💵 Equity in a high-growth, Series-A startup
👩⚕️ 100% covered health, dental, vision, and life plans for all employees
6️⃣ Competitive 401k employer match of 6%, which is special for a startup. This will be 100% matched and vested from day 1
🏖 Flexible paid time off. To encourage time off from work and ensure overall employee health and wellness, GreyNoise strongly recommends each employee to take at least 120 hours of PTO (3 weeks) annually, including at least five consecutive business days
🌎 Remote-first culture. While we are headquartered in the Washington DC area, we have a distributed workforce -- with the majority of our team working remotely from across the country
💻 Equipment budget. Every new employee gets an Apple Mac laptop and a $500 stipend for any equipment accessories.
👼 Paid family leave for all employees. We offer 4 months of paid leave (birth or adoption), plus 2 months of optional unpaid leave, so new parents have time to adjust to the new life (and work) schedule
📚 Learning & development budget. All employees receive an annual $1,500 towards professional development related to their job function. The stipend can be applied to tuition, books, conferences, and more
🌴 Company offsites and monthly local hangouts to encourage team bonding
Any security product that is a “black box” that asks you to blindly trust it should raise red flags - we believe the same is true of your place of work. We obviously think GreyNoise is doing something unique, but don’t take our word for it - ask any of our 150+ enterprise customers, investors, thousands of happy users, or dozens of journalists who have cited GreyNoise over the past few years.
Do you want to join our team? Then we'd love to hear about you!