Merchandising Operations Manager

Grove's merchandising operation is full of good instincts running on manual work. This role exists to fix that: redesign the core processes, then personally build the automation that makes them stick. This is a rare shot at rebuilding how merchandising actually runs, and at proving AI belongs in the hands of the person closest to the problem, not just the AI team.

We're not hiring someone to write a strategy memo about AI and hand it off. We're hiring someone who will map the workflow, feel where it breaks, and then sit down and build the thing that fixes it.

More About the Opportunity

• Merchandising at Grove runs on real expertise and too much manual glue.
• Buyers chase vendors for the same data, week after week.
• Marketing launches promotions inventory finds out about too late.
• Good people spend their time on work a workflow should be doing for them.
• We have an internal AI team. They coach. They don't build for you.
• This role is for the person who wants their hands on the keyboard, not the person who scopes it and waits.
• The honest version: no template here. You're defining the standard as you go, with review at key milestones and real autonomy in between.
• Some of what you build will work on the first try. Some won't. That's the job.

What You'll Own

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

About You

• Real fluency in retail merchandising operations, not an adjacent function you've watched from a distance.
• You've mapped a broken process and redesigned it, not just diagnosed it.
• Basic technical acumen and a genuine willingness to build, no engineering background required.
• Comfortable working with a specialist team as a coaching resource, not a build team, and taking their guidance without handing off your job.
• You've run a pilot from scoping through adoption, and you know the gap between a demo and something people actually use.
• You care about the boring, durable stuff: documentation, SOPs, registries, training, the things that outlast the person who built them.
• You think in workflows and root causes, not tickets.
• You know the difference between a problem worth automating and one worth leaving alone.

Even Better if You Have

• Built something with Claude or a comparable AI tool that a non-technical team now relies on.
• Experience connecting marketing or demand planning to inventory and allocation.
• Designed a self-service tool that measurably cut manual buyer-vendor back-and-forth.
• A retail, CPG, or commerce background with real fluency in vendor and marketplace dynamics.

WHAT'S IN IT FOR YOU

• This full-time, exempt position is remote for candidates based in the following states: California, Maine, Pennsylvania, Nevada, North Carolina, Texas, Colorado, Washington, Illinois, New York, Missouri, and Massachusetts.
• Competitive benefits - medical, vision, dental
• Equity - shared success is core to our mission
• Flexible Paid Time Off - we care most about results
• Free VIP membership and 50% employee discount
• Working for a company that believes that a small group of people can change the world for the better by creating products and funding initiatives that help the planet!

COMPENSATION

The salary range for this role is $135,000-165,000. Our compensation bands are determined based on market-specific cost of living data, meaning that the top of our salary range is reserved for the most experienced candidates in the highest cost of living areas across the country. In addition to the base salary, this role is eligible for an annual incentive target and equity.