Principal Product Manager, Revenue Systems

By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing
• Over $500M in annual revenue
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs
• There are 6.2M employers in the US, 98% have fewer than 100 employees (1)
• 550,000 new businesses are created each year in the US (1)

What Product Management is like at Gusto:

• We’re looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a “GM” type role).
• Our Product team is lean, which means you’ll have a high degree of impact and ownership.
• We’re here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.

About the Team:

The Revenue Systems team is responsible for the system that determines the who, what and when of revenue communications with our customers - including product, sales and lifecycle communications. This involves building out Gusto’s audience management and decisioning systems that together are responsible for managing the actions across all revenue channels.

Here’s what you’ll do day-to-day:

• Ownership: Revenue system of the systems that manage revenue communications to customers, including revenue focused in-product communications, sales calls and lifecycle communications
• For the above purposes, inclusive of content management (CMS tools such as Contentful), audience creation (CDP tools such as HighTouch) and decisioning systems (orchestration level tools such as Marketo and Iterable, as well as AI based digital decisioning automation)
• North Star: Contribute to achievement of the entirety of the company revenue goal. Revenue systems are expected to contribute to appropriately a 10-20% lift in aggregate incremental revenue contribution in any year
• Collaborate: You will collaboratively partner with the following teams: Growth (Biztech, Expansion, Leads, Onboarding, Activation), Marketing (Lifecycle, and Sales (Revenue ops)

Here’s what we're looking for:

• 8+ years of direct product management with revenue systems experience
• Direct experience with eventing & instrumentation, data warehouse configuration, CDP, CMS, and orchestration tools
• Experience integrating applied AI technologies into revenue systems
• Deep technical familiarity with revenue system stack
• Both product and technical sensibilities with respect to infrastructure development for revenue attainment
• Ability to envision a large, complex system and systematically execute against that roadmap

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Our cash compensation amount for this role is $179,000/yr to $224,000/yr in Denver & most major metro locations, and $210,000/yr to $263,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Where do PMs at Gusto work?

We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are also actively hiring for the following hubs: Toronto, Canada, Los Angeles, CA, and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work.

(1) Business Applications with Planned Wages (www.census.gov)