Head of Sales, EMEA
•Gradial· 16h
💼 Sales⏰ Full-time👔 Executive🇬🇧 London, UK
16h ago
Highmetric·1 day ago
Delivery Director (ServiceNow Global Delivery) - Telecom
Candidates must be in the Midwest
Our Mission
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results with ServiceNow.
NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond
We bring 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.
Our Approach to Work
At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
Your Impact
The Regional Service Delivery Director is responsible for ensuring delivery and operational excellence, customer satisfaction and portfolio growth within their Area. This encompasses developing, owning and managing customer relationships to deliver seamless execution for clients across the NewRocket service offerings. In conjunction with Project Managers and other engagement oversight roles, the Area Delivery Director will oversee the entire portfolio to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, controlling project margin, etc.
In addition to delivery excellence, the Area Delivery Director will partner with the sales organization to drive growth and expansion within the Area by providing support to drive successful bookings. In this capacity, the Area Delivery Director will focus on developing a rapport with prospects, understanding scope, estimates and staffing needs. Upon closing of opportunities, the Area Delivery Director will be accountable for ensuring a seamless transition from Sales to the formed delivery team. The Director is responsible for an Enterprise portfolio; complex, large-scale programs and/or projects within their assigned Area. The incumbent works with the VP Professional Service, VP Managed Services and North America Delivery head to define and implement a best-in-class delivery organization. Must maintain a team environment of trust, collaboration, and high-performance, while delivering excellent customer experiences.
Your Career
This position will require a strong desire to lead enterprise customers through a variety of innovation, product, and transformation projects, enabling them to be more agile, experimental, and customer-centric, all-in alignment with stated customer business objectives.
Delivery Excellence
Operational Excellence
People Management
Region Growth
Accountable for portfolio growth with the following KPIs (specific targets will be provided separately as they will be adjusted to align with the broader NewRocket goals)
Personal Utilization (Target will be provided separately as they will be adjusted to align with the broader NewRocket goals)
May perform additional duties as assigned
What You Bring Along
Preferred Certifications:
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf