Position Overview:

You Health Medical Groups is seeking a Clinical Escalations Provider to provide health care services to patients via the Hims and Hers telehealth platform.

The Clinical Escalations Provider is responsible for managing high-acuity and escalated patient cases, particularly those involving business disruptions or complex clinical needs. This role provides counseling and clinical support to patients utilizing diagnostic or other healthcare services that require follow-up care.

The Clinical Escalations Provider will be primarily responsible for managing patient escalations, providing counseling to patients utilizing our diagnostic or other services that require follow-up. Through proactive communication and compassionate care, the Clinical Escalations Provider ensures that every patient receives exceptional support and continuity of care, even in challenging or urgent circumstances.

This role reports to the You Health Associate Director of Clinical Safety and participates as an active team member focused on clinical quality, patient experience, and performance improvement.

Current You Health 1099 Independent Contractors cannot work concurrently as a W2 provider and would need to terminate 1099 IC contracts.

Responsibilities: 

• Deliver high-quality clinical care for a range of patient-reported concerns and side effects

• Manage patient escalations and ensure appropriate responses and follow-up, including results from diagnostics that require timely and sensitive follow-up. These interactions will be mostly synchronous.

• Comply with safety legislation and healthcare industry practices

• Provide after-hours and weekend support for urgent patient escalations on a rotating on-call basis

• Serve as a specialist/subject matter expert for treatment services offered on the platform, providing clinical expertise, guidance, and support to both patients and internal teams

• Conduct ongoing patient care duties, special projects as needed, and additional duties as assigned by their manager and/or clinical leadership.

• Adhere to the Hims and Hers platform guidelines and policies, and complete all required training

• Maintain competence through Continuing Medical Education/Continuing Education

• Maintain applicable Board Certification 

Qualifications:

• Board Certified Nurse Practitioner (Family, Adult Gerontology, Acute Care, Women's Health)

• 1+ years of previous telehealth experience

• 3+ years of experience in clinical practice, exclusive of orientation/training

• Extremely strong clinical judgment and the ability to respond rapidly in escalated scenarios, and provide empathetic patient care along the way.

• Excellent written and verbal communication with an emphasis on clarity and compassion.

• Skilled at using online tools and technology to deliver care and communicate with patients.

• Resilient and flexible with the ability to thrive and adapt in a fast-paced, high-growth, and rapidly changing environment.

• Multiple state licenses (Minimum of 20 licenses, 40+ a strong plus).

Benefits:

• Malpractice insurance and tail coverage provided

• 401(k), CME Reimbursement

• Health Insurance

• Comprehensive clinical guidelines and additional training

• Support from a Clinical Operations Team dedicated to assisting and improving the provider and patient experience

• Depending on state(s) of licensure and experience, we provide you with collaborative pairing

• Additional compensation for on-call coverage

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

You Health Medical Groups considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

You Health Medical Groups is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. You Health gives consideration to all qualified applicants without regard to any protected status, including disability.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.