We are seeking a detail-oriented and proactive Senior Accountant - Billing to take ownership of our end-to-end customer billing processes. This role is critical to ensuring accurate invoicing, timely collections, and seamless collaboration across Sales, Customer Success, and Finance teams. The ideal candidate has a strong background in billing and accounts receivable, thrives in a fast-paced environment, and excels at maintaining clear communication with internal stakeholders and customers alike.
This role will be working from home permanently and during U.S. business hours.
Key Responsibilities:
- Own the complete customer billing cycle, including invoice generation, validation, and submission through customer portals.
- Manage customer billing inquiries and resolve billing disputes promptly and professionally.
- Oversee accounts receivable (AR) ageing and drive proactive collections efforts to ensure healthy cash flow.
- Collaborate closely with Sales and Customer Success teams to address billing and collections matters.
- Execute monthly billing cycles, including both subscription and usage-based invoicing.
- Conduct weekly AR ageing reviews and follow up on outstanding invoices as needed.
- Prepare monthly billing and collections metrics for internal reporting and support month-end close processes related to AR and bad debt.
- Independently run scheduled and ad hoc billing runs, including invoices for newly closed deals.
- Communicate directly with customers to manage past due accounts and address questions about invoices.
