Under general direction, supports and coordinates activities for the CMS Hospital Quality Reporting Program (QRP), serving in a role that blends program support and project management, with greater emphasis on program support.

Responsibilities include coordinating deliverables, supporting contractor oversight, facilitating cross-functional communication, tracking project activities, and helping ensure timely completion of tasks aligned with CMS requirements and contractual expectations.

The role also supports provider education and technical assistance through the QRP help line and question-and-answer tools; assists with development of training materials, presentations, agendas, minutes, reports, and web content; and identifies opportunities to improve workflows through responsible use of artificial intelligence (AI) and other technology-enabled solutions in accordance with organizational policy, data privacy, and quality standards. Project deadlines may necessitate occasional extended work hours.

ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIES 

The responsibilities of this position include, but are not limited to:

· Coordinate project activities supporting the CMS Hospital Quality Reporting Program, including work plan development, timeline management, progress tracking, and follow-up on action items to ensure successful project execution.

· Serve as the primary liaison with the CMS quality reporting support contractor to align priorities, communicate program requirements, monitor performance, and facilitate the timely completion of deliverables.

· Support contractor oversight activities by tracking deliverables, monitoring performance, identifying risks, escalating issues, and documenting decisions, action items, and resolutions.

· Collaborate with internal and external stakeholders to support program implementation, technical assistance, educational outreach, and the resolution of operational issues related to CMS quality reporting requirements.

· Develop, review, and maintain project documentation, including reports, deliverables, meeting materials, status updates, process guidance, and other program-related communications.

· Facilitate stakeholder, contractor, and team meetings by preparing agendas, documenting meeting outcomes, tracking follow-up actions, and communicating project updates.

· Monitor project risks, dependencies, and schedule changes, proactively identifying potential impacts and elevating concerns to leadership to support informed decision-making and issue resolution.

· Identify and implement opportunities to improve project management processes, reporting workflows, and operational efficiency. This includes leveraging approved AI-enabled tools to support drafting, summarization, data analysis, and project planning in accordance with established governance, privacy, and security requirements.

· Assess provider and stakeholder educational needs and coordinate the development of training materials, guidance documents, and outreach strategies to promote program understanding and compliance.

· Provide support for provider assistance functions, including responding to inquiries related to CMS quality reporting requirements through designated communication channels.

· Perform additional project management, program coordination, and administrative support duties as assigned.

EDUCATION AND/OR EXPERIENCE

· Bachelor’s degree in business, healthcare administration, public health, information management, or a related field, preferred.

OTHER QUALIFICATIONS

· Excellent oral and written communication, organizational, and interpersonal skills, with the ability to coordinate effectively across internal teams, external stakeholders, and contractor partners.

· Minimum of three years of experience in project coordination, program support, healthcare quality reporting, or related work; experience supporting CMS programs, federal contracts, or contractor oversight is preferred.

· Demonstrated ability to manage multiple priorities, track timelines, deliverables, risks, and follow-up items, and support timely completion of work in a deadline-driven environment.

· Proficiency in Microsoft Office applications and other project management and collaboration tools, with the ability to prepare clear documentation, reports, presentations, and meeting materials.

· Experience using AI-enabled tools to support drafting, research, summarization, and workflow efficiency in a responsible and compliant manner is preferred.

· Ability to work independently and collaboratively in a remote environment while maintaining attention to detail, responsiveness, and adaptability to changing priorities.