Director, Commercial Customer Success
•Vanta· 14h
🎧 Support⏰ Full-time👔 Executive🇺🇸 USA
14h ago
Imo Online·3 months ago
The Client Solutions Director will focus on ensuring that life sciences engagements deliver clear customer value, particularly during pilot programs and early-stage deployments. The role bridges the pre-sales and post-sale phases of client engagements, working closely with Client Executives, Solution owners, and the Customer Success team to help design solutions, coordinate pilot execution, and support successful outcomes.
A key area of focus will be supporting pilot programs related to Precision Patient Identification (PPI) and other terminology-driven solutions supporting clinical research, real-world evidence, and commercial analytics.
Solution Design and Pre-Sales Support
Partner with Client Executives and Solution owners to support discovery, feasibility assessments, and solution design during the pre-sales phase
Help translate customer needs into solution approaches using IMO capabilities
Participate in client discussions and internal planning around pilot engagements
Work with product and solutions teams to ensure proposed approaches align with current platform capabilities
Pilot Coordination and Delivery Support
Help coordinate pilot engagements, ensuring objectives, timelines, and success metrics are clear
Work across sales, product, solutions, and customer success teams to keep pilot activities aligned and progressing
Monitor pilot progress and help address issues that may impact delivery or outcomes
Support internal coordination to ensure pilots are set up to demonstrate value to the customer, including through measurable and referenceable outcomes
Customer Engagement and Expansion
Build working relationships with client stakeholders across clinical research, real-world evidence, commercial, and data science teams
Help ensure customers realize value from pilot engagements and early implementations
Support identification of follow-on opportunities or additional use cases where appropriate
Cross-Functional Collaboration
Serve as the primary point of coordination for pilot execution and early-stage engagements, helping ensure alignment across sales, product, solutions, and customer success teams
Partner closely with Customer Success on implementation and ongoing customer management to ensure pilots and early deployments are executed effectively and positioned for long-term success.
Work with Client Executives on account strategy, engagement planning, and identification of follow-on opportunities.
Collaborate with product and solutions teams to ensure customer feedback, pilot learnings, and emerging needs are captured and communicated internally to inform solution development.
7–10 years of experience in life sciences or healthcare analytics, including work related to clinical trials, patient identification, real-world data, and consultative solution delivery.
Ability to work across multiple internal teams and coordinate complex engagements
Familiarity with healthcare data sources and standards, including EHR data, clinical terminology and coding systems, and value sets used to support analytics, research, and clinical workflows.
Strong communication and stakeholder management skills