In this role you will:

• Analyse reported quality deviations and order discrepancies.
• Secure documentation and validate deviation cases for root cause analysis.
• Coordinate dialogue between involved stakeholders to resolve cases.
• Manage deviation cases from opening to closure, ensuring clear communication.
• Identify trends and recurring issues and initiate investigations.
• Calculate deviation‑related costs and support financial settlements.
• Ensure correct use of tools, workflows, and working methods.
• Contribute to action plans linked to quality goals and improvement initiatives.
• Share learning and feedback to reduce future deviations.

We are looking for someone who:

• Enjoys solving problems and working with different stakeholders.
• Has experience in quality, deviations, claims, or customer‑facing operations.
• Works with accuracy and attention to detail.
• Is comfortable managing multiple cases in parallel.
• Communicates clearly and confidently in English.
• Has a strong Quality First mindset.

In Quality Deviation Management, no two days are the same. You work in a global environment, close to real business challenges, where your contribution directly supports customer experience and long‑term improvement.

We work together across roles, functions, and locations. We share knowledge, learn from deviations, and support each other to make things better, step by step.

If you are motivated by problem solving, collaboration, and turning learning into action, there is a place for you in the Quality Deviation team.

We always recruit based on values, competence, potential and diversity. We will first consider co-workers employed at Inter IKEA Group impacted by organizational changes provided competence requirements are met for the role. For this recruitment priority will be given to impacted co-workers in Core Business Supply and please note, we have preferred co-workers for this specific role impacted by organizational changes.

Please submit your application in English as soon as possible, but no later than  31 August 2026.

If you have any questions related to the position, please contact Phillip Garner [email protected] 

If you have questions about the recruitment process, please contact People & Culture Generalist Izabela Chwiłakowska-Jura [email protected]