Senior UX Researcher

About IntusCare

IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system.

Job Description

As a Senior UX Researcher at IntusCare, you will lead the research direction for your product areas by driving a user-centered research approach. You will partner closely with product design, product management, engineering, and clinical experts to deeply understand the problem space, define research questions, and ensure product decisions are grounded in real user needs within the US healthcare landscape.

In this role, you will own the end-to-end research process for your initiatives. You will plan and execute qualitative and quantitative research, synthesize insights into clear and actionable recommendations, and connect user evidence directly to product and design decisions. You will establish best practices, introduce new research methods, tools, and emerging technologies, such as AI-powered research approaches, to scale insight discovery and improve how teams learn from users.

Your research will directly shape product direction. You will translate user pain points, workflows, and unmet needs into concrete opportunities that inform roadmap priorities, feature improvements, and new initiatives. Your work will help teams move from insight to action, defining what to design, why it matters, and how success should be measured.

Your growing knowledge of healthcare, Medicare, Medicaid, and PACE programs will enable you to uncover meaningful insights that drive better experiences for healthcare teams and the participants they care for. You will advocate for the user perspective across IntusCare and help build a strong research culture that informs strategy, design, and delivery.

Key Responsibilities

• Lead and own end-to-end UX research across multiple product areas, from planning and recruitment through synthesis, storytelling, and delivery of insights

• Act as a strategic research partner to Product Design, Product Management, and Engineering, shaping research direction and influencing product and roadmap decisions

• Plan and execute a balanced mix of qualitative and quantitative research methods, both in-person and virtual, including interviews, usability testing, surveys, and field studies, to inform complex design and product decisions

• Combine qualitative research with product analytics and telemetry data (e.g., Amplitude) to identify usage patterns, validate assumptions, and uncover opportunities to improve the user experience

• Define, track, and evolve UX metrics that measure experience quality and product effectiveness, including translating NPS and customer feedback into actionable insights and signals of success

• Synthesize research findings into clear, actionable insights tied to user needs, business outcomes, and product strategy; communicate results through compelling narratives that drive alignment and action

• Create, maintain, and evolve user flows, journey maps, and personas to deepen understanding of user behaviors and problem spaces and guide design and product decisions

• Partner closely with Product Design to develop, test and validate design concepts early and often, including lo-fidelity designs, prototypes, and end-to-end experiences, before and after launch

• Establish and continuously improve research processes, tools, and standards that scale with the organization while maintaining speed and quality

• Champion the user perspective across teams, ensuring research insights and UX metrics are embedded throughout the product development lifecycle

Qualifications

• Bachelor’s degree in Human-Computer Interaction, Design, Behavioral Science, Psychology, or a related field, or equivalent practical experience

• 4+ years of experience conducting UX research in complex product environments, with a proven ability to influence product, design, and strategy through user insight

• Proficiency in a range of research frameworks and models, such as the KANO model, Jobs to Be Done (JTBD), mental models, journey mapping, and usability heuristics, with the ability to apply the right approach to the problem at hand

• Proven experience using product analytics and telemetry tools (e.g., Amplitude) to support and validate UX research findings

• Strong grounding in user-centered design principles and methodologies, and experience partnering closely with designers to shape intuitive, effective user experiences

• Hands-on experience planning and conducting qualitative and quantitative research, including interviews, usability testing, surveys, and field studies

• Ability to synthesize research findings into clear, compelling narratives that drive alignment and action across cross-functional teams

• Excellent communication and collaboration skills, with experience working effectively with product, design, engineering, and clinical or domain experts

• A portfolio or body of work that demonstrates research rigor, thoughtful use of frameworks, and measurable impact on real-world products and experiences

• Eastern Time working hours preferred.

Benefits

• Competitive salary and benefits package including uncapped PTO and health insurance

• Opportunity to work with a passionate and innovative team

• Professional development and growth opportunities

• Flexible work environment

Compensation: The base salary range for this role is $115-125K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options.

Work location: This is a fully remote role based in the United States.

Sponsorship: This position is not eligible for sponsorship.