This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Account Manager - Ancora Training based in the United States.
This role provides an opportunity to make a meaningful impact by helping individuals access education and career development opportunities. The Account Manager will support prospective and active students throughout their enrollment journey, providing guidance, answering questions, and ensuring a smooth transition into training programs. You will serve as a trusted point of contact, combining customer service expertise, communication skills, and organizational abilities to support student success. The position involves managing high-volume interactions, coordinating admissions activities, and maintaining accurate records in a fast-paced environment. This is an ideal opportunity for someone passionate about helping others achieve their professional goals while contributing to a mission-driven team.
Accountabilities:
- Manage a high volume of inbound and outbound calls to respond to prospective student inquiries, provide program information, and support enrollment activities.
- Guide prospective students through the admissions and registration process, ensuring all required steps and documentation are completed accurately and on time.
- Communicate regularly with new students to support their transition into active training programs and provide a positive enrollment experience.
- Share relevant industry and program information with prospective learners to help them make informed decisions about their education options.
- Maintain accurate student records using internal management systems, tracking inquiries, enrollments, and follow-up activities.
- Deliver consistent, high-quality customer service while addressing questions and resolving issues in a professional manner.
- Participate in team initiatives, meetings, training sessions, and ongoing improvement activities.
- Collaborate with colleagues to achieve enrollment goals and improve the overall student experience.
- Adapt to evolving business needs and take on additional responsibilities as required.
Requirements:
- High school diploma or GED required from an accredited institution recognized by applicable education standards.
- 1+ year of experience in customer service, admissions, enrollment support, or a related field; experience in education-based admissions is preferred.
- Strong written, verbal, and interpersonal communication skills with the ability to connect with diverse groups of customers and learners.
- Excellent presentation and relationship-building skills with the ability to create trust and rapport.
- Ability to maintain a positive, energetic, and professional approach in a customer-focused environment.
- Strong problem-solving abilities with the ability to handle interruptions, prioritize tasks, and work independently.
- Effective organizational and time management skills with the ability to manage multiple responsibilities.
- Comfortable working in a coaching-oriented environment with a focus on continuous improvement.
- Strong computer skills, including proficiency with Microsoft Word, Excel, and related software applications.
- Associate degree in a related field is preferred.
- Experience working in a high-volume customer service environment is a plus.
- Familiarity with platforms such as CampusVue and/or Velocify is preferred.
Benefits:
- Competitive annual salary range of $45,000 - $50,000.
- Opportunity to support individuals in achieving career advancement and professional development goals.
- Collaborative and supportive team environment focused on student success.
- Professional growth and learning opportunities.
- Opportunity to develop expertise in education services, admissions, and customer engagement.
- Access to company resources and tools designed to support success in the role.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
