This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager, Flex Pay based in the United States.
In this client-facing role, you will be responsible for managing and growing strategic relationships with retail and e-commerce merchant partners using a leading Buy Now, Pay Later (BNPL) solution. You will act as a trusted advisor to your accounts, ensuring they are successfully onboarded, fully activated, and continuously optimized to maximize performance and revenue growth. This role sits at the intersection of fintech, payments, and e-commerce, requiring a strong ability to translate product capabilities into measurable business outcomes for merchants. You will collaborate closely with cross-functional teams including product, integrations, operations, and marketing to drive seamless execution and resolve issues quickly. A key part of your impact will come from monitoring account health, delivering performance insights, and identifying expansion opportunities through data-driven recommendations. This is a high-growth, fast-paced environment where relationship-building, commercial thinking, and execution excellence are essential.
Accountabilities:
- Manage day-to-day relationships with strategic retail and e-commerce merchant partners, serving as the primary point of contact for assigned accounts.
- Support merchant onboarding, implementation, and activation processes to ensure smooth adoption of the Flex Pay solution.
- Drive account growth by identifying expansion opportunities, improving merchant performance, and optimizing usage of the platform.
- Conduct regular business reviews, performance analysis, and account health monitoring to track KPIs and engagement.
- Partner cross-functionally with Integrations, Product, Operations, and Marketing teams to resolve issues and enhance merchant experience.
- Coordinate promotional campaigns, product launches, and operational updates with merchant partners.
- Translate product capabilities into clear value propositions for both technical and non-technical stakeholders.
- Maintain accurate CRM records, reporting, and forecasting related to account activity and performance.
Requirements:
- 8–10 years of experience in account management, client success, partnerships, or a related client-facing role.
- Proven experience managing relationships with senior stakeholders, including C-level executives, within mid-market or enterprise accounts.
- Strong background working with e-commerce, retail, fintech, SaaS, or digital commerce ecosystems.
- Excellent communication, negotiation, and relationship-building skills with a consultative approach.
- Strong ability to work cross-functionally with both technical and non-technical teams, including implementation and product groups.
- Tech-savvy mindset with the ability to quickly understand and explain complex products or payment solutions.
- Highly organized, proactive, and solutions-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Experience using modern productivity or AI tools to enhance workflow and communication.
- Strong analytical thinking and ability to interpret account performance data to drive decisions.
Benefits:
- Competitive base salary between $140,000 – $160,000 USD plus uncapped variable compensation.
- Equity participation through a stock option plan.
- 100% employer-paid medical, dental, and vision insurance.
- Flexible PTO and paid parental leave.
- Remote-friendly work environment.
- Professional development and career growth opportunities within a fast-scaling fintech organization.
- Health and wellness initiatives to support overall well-being.
- Opportunity to work with leading retail and e-commerce brands in the BNPL space.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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