Accountabilities:

The Admissions Operations Specialist will oversee key operational processes, compliance activities, and documentation initiatives that support admissions teams and business partners. This role requires strong project coordination skills, independent decision-making, and the ability to improve processes in a fast-paced environment.

• Serve as a point of contact for policy interpretation, enforcement, and operational guidance for admissions teams, leadership, campus personnel, and external partners.
• Support the development and implementation of new or updated procedures based on audit findings, recommendations, and system changes.
• Create, maintain, and improve standard operating procedures (SOPs) to increase admissions efficiency and consistency.
• Develop and manage admissions operations documentation used across multiple locations and teams.
• Support compliance initiatives by coordinating communications, tracking acknowledgements, and ensuring timely completion of required actions.
• Build strong relationships with business partners to support admissions objectives, compliance obligations, and organizational goals.
• Independently prioritize and resolve operational questions, ensuring high-quality service and effective issue resolution.
• Coordinate documentation, system updates, communications, and compliance requirements related to new hires, personnel changes, and employee transitions.
• Manage and support multiple electronic systems and processes, including database administration, reporting, troubleshooting, and system coordination.
• Analyze how changes across platforms may impact workflows and recommend solutions to maintain efficiency and compliance.
• Plan and coordinate meetings, training sessions, agendas, timelines, documentation, and follow-up materials.
• Identify operational inefficiencies and implement improvements that enhance customer service while maintaining regulatory compliance.
• Manage special projects and additional assignments through successful completion.

Requirements:

The ideal candidate is an organized and analytical operations professional with experience supporting regulated environments, process improvement initiatives, and cross-functional teams. They are comfortable managing complex workflows, communicating with diverse stakeholders, and driving projects independently.

• Bachelor’s degree or equivalent professional experience.
• 3–5 years of experience in higher education or another highly regulated industry.
• Experience collaborating with internal business partners, leadership teams, and external vendors.
• Strong understanding of compliance-driven processes, documentation, and operational procedures.
• Excellent organizational skills with strong attention to detail and accuracy.
• Proven project management abilities with the capacity to manage multiple priorities and deadlines.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to communicate policies, procedures, and operational guidance clearly to diverse audiences.
• Strong customer service and relationship-building skills.
• Ability to work independently, take initiative, and follow projects through completion with minimal supervision.
• Adaptability and resilience in fast-paced environments with changing priorities.
• High level of integrity, professionalism, and ethical judgment.
• Excellent written and verbal communication skills.
• Advanced computer skills, including database management and familiarity with Microsoft Office tools.
• Ability to work effectively with systems and platforms such as SharePoint, CRM tools, administrative databases, and related operational technologies.

Benefits:

• Fully remote work opportunity within the United States, with preference for candidates in the Mountain Standard Time (MST) zone.
• Tuition waiver eligibility after six months of employment for employees and immediate family members.
• Competitive paid time off programs, including vacation, sick leave, and flexible time off options.
• Retirement plan with a 50% employer match on the first 6% of employee contributions after 90 days.
• Four weeks of paid parental leave for eligible parents to support bonding with a new child.
• Health, dental, and vision insurance coverage for employees and dependents.
• Pet insurance options through a dedicated provider.
• Health plan eligibility beginning the first month after completing one full month of employment.
• Opportunity to contribute to process improvements that directly impact operational success.
• Collaborative environment with opportunities for professional growth and development.