Accountabilities:

As an Analista de Operacoes RE Senior, you will be responsible for managing corporate insurance operations, ensuring accurate execution of processes, timely delivery, and strong coordination between clients, insurers, and internal teams.

• Manage operational activities for corporate clients, handling customized workflows and complex insurance-related requests.
• Coordinate and monitor client demands, ensuring compliance with agreed service levels and delivery expectations.
• Prepare requests, review documentation, and support insurance process execution with accuracy and attention to detail.
• Follow up with insurance providers to ensure deadlines are met and service quality is maintained.
• Collaborate closely with account management teams to align operational activities with client expectations.
• Manage the issuance and tracking of corporate client requests throughout the operational cycle.
• Monitor pending activities and proactively follow up with insurers and relevant stakeholders.
• Support problem resolution by identifying operational issues and implementing effective solutions.
• Maintain accurate records and update internal systems to ensure process visibility and control.
• Contribute to continuous improvements in operational processes and customer service quality.

Requirements:

The ideal candidate is an experienced insurance operations professional with strong organizational skills, attention to detail, and the ability to manage multiple priorities in a complex corporate environment.

• Bachelor’s degree completed.
• 2 to 3 years of experience in large risk insurance operations (P&C – Property & Casualty).
• Experience working with corporate insurance processes and operational workflows.
• Intermediate to advanced Excel skills.
• Ability to manage high volumes of requests while maintaining quality and accuracy.
• Strong organizational skills, proactive mindset, and problem-solving capabilities.
• Experience following up with insurers and managing operational deadlines.
• Excellent communication skills and ability to build relationships with internal and external stakeholders.
• Strong sense of ownership, urgency, and attention to detail.

Additional qualifications that will help you stand out:

• Experience supporting corporate clients and large risk insurance programs.
• Analytical mindset with strong prioritization and process management skills.
• Ability to work independently while collaborating effectively with different teams.
• Previous experience managing insurer relationships and operational follow-ups.
• Customer-focused approach with a collaborative attitude.

Benefits:

• Professional development opportunities and support from experienced leaders.
• Opportunity to work on meaningful projects with corporate clients and diverse teams.
• Inclusive and collaborative workplace culture.
• Hybrid work model combining flexibility with opportunities for in-person collaboration.
• Career growth opportunities within a global organization.
• Benefits and rewards designed to support employee well-being.