This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analyst, GTM Customer Intelligence based in the United States.
This role sits at the intersection of data, strategy, and post-sales customer success, building the intelligence layer that drives retention, expansion, and customer lifecycle decisions. You will transform complex customer data into clear, actionable insights that guide Customer Success, Operations, and Finance teams. Working in a fast-paced, data-driven environment, you will help define how customer health, renewal risk, and expansion opportunity are measured and acted upon at scale. The role requires close collaboration across CS leadership, data engineering, and GTM teams to build reliable analytics infrastructure. You will own critical reporting systems and dashboards that inform executive decisions and operational strategy. This is a high-impact opportunity for an analyst passionate about customer lifecycle analytics and revenue growth.
- Build and maintain customer health scoring models and associated analytics infrastructure
- Develop renewal forecasting dashboards and reporting cadences for CS and Finance stakeholders
- Analyze billing, support, and product usage data to identify churn and expansion signals
- Design and maintain expansion and upsell analytics, including adoption and NRR tracking
- Create and manage scalable dashboards for CS teams, leadership, and executive business reviews
- Translate stakeholder questions into structured analytical frameworks and reporting solutions
- Partner with cross-functional teams to improve data quality, consistency, and accessibility
Requirements:
- 3+ years of experience in analytics, Customer Success Operations, Revenue Operations, or similar B2B SaaS roles
- Strong SQL skills and experience with BI tools such as Looker, Tableau, or equivalent
- Experience with Salesforce and/or CS platforms (e.g., Gainsight, ChurnZero, Vitally)
- Strong understanding of CS metrics such as churn, NRR, renewal pipelines, and health scoring
- Ability to translate business needs into clear analytical requirements and dashboards
- Strong stakeholder management and communication skills across technical and non-technical teams
- High attention to detail and comfort working with complex, inconsistent datasets
- Experience collaborating with CS, Finance, Data Engineering, and GTM teams
Benefits:
- Competitive base salary with performance-based compensation and potential bonus
- Equity participation and long-term incentive opportunities
- Comprehensive medical, dental, and vision insurance coverage
- Flexible PTO, paid holidays, and parental leave programs
- 401(k) retirement savings plan and financial wellbeing support
- Remote-friendly work environment with global collaboration
- Learning and development support to grow analytical and technical skills
- Exposure to high-impact AI-driven GTM and customer intelligence systems
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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