Accountabilities:

As a Social Media Intelligence Assistant, you will support digital monitoring activities, helping brands understand online conversations and improve their presence across social platforms. Your main responsibilities will include:

• Monitoring comments, mentions, and conversations about brands across social networks and digital channels.
• Conducting social listening activities to identify trends, opportunities, risks, and relevant insights for brand strategies.
• Engaging with users when necessary, representing brands with clarity, empathy, and alignment with their communication style.
• Organizing and prioritizing high volumes of information while maintaining accuracy, quality, and agility in deliveries.
• Preparing recurring reports with analysis, learnings, and strategic recommendations based on monitored conversations.
• Supporting brand health management by identifying detractors, potential crises, spam, and opportunities for community engagement.
• Managing administrative routines related to the area, including time tracking, OKR updates, and timely delivery of reports.
• Participating in internal and client meetings, supporting presentations and strategic discussions.
• Using Artificial Intelligence tools and monitoring platforms to improve analysis processes and operational efficiency.
• Collaborating with different teams to support decisions based on data and consumer behavior insights.

Requirements:

The ideal professional is organized, analytical, and comfortable working in a fast-paced digital environment. The required qualifications and skills include:

• Previous experience with social media monitoring, social listening, community management, or similar digital activities.
• Excellent writing and communication skills, with the ability to interact publicly on behalf of brands.
• Strong analytical skills and the ability to transform conversations and data into strategic insights.
• Ability to manage multiple priorities, deadlines, and simultaneous demands with organization and autonomy.
• Knowledge of major social platforms and their behaviors, including Instagram, Facebook, LinkedIn, TikTok, YouTube, and Kwai.
• Strong time management skills, accountability, and attention to detail.
• Ability to collaborate with teams, communicate with clients, and work effectively in a remote environment.
• Curiosity about technology and familiarity with Artificial Intelligence tools such as GPT, Claude, Gemini, or similar solutions.
• Previous experience in advertising agencies, marketing teams, or digital environments is considered a plus.
• Knowledge of social monitoring platforms such as Buzzmonitor, Brandwatch, Sprout Social, Stilingue, or similar tools is an advantage.
• Experience creating social listening reports, insight presentations, community management strategies, or supporting digital crisis management is desirable.
• A proactive, curious mindset with interest in testing new technologies to improve workflows and analysis.

Benefits:

The role offers flexibility, professional development opportunities, and resources to support wellbeing, including:

• Autonomy to manage and execute assigned activities.
• Fully remote work opportunity.
• Access to a professional development learning path focused on continuous improvement.
• Partnership with an online health and emotional wellbeing platform, including free monthly consultations with psychologists and nutritionists.
• Partnership with a wellness platform to support physical health and wellbeing.
• 23 paid working days of annual break, distributed throughout the year.