Accountabilities

• Define and evolve the enterprise internal communications strategy, operating model, governance, and communication standards in partnership with senior leadership.
• Build and maintain an enterprise communications calendar covering strategic priorities, organizational changes, key business moments, and recurring employee communications.
• Develop messaging frameworks, narratives, voice guidelines, templates, FAQs, talking points, and other tools that enable consistent and effective communication across teams.
• Translate complex business, organizational, and change-related topics into clear, concise, relevant communications that explain the context, purpose, expected impact, and required actions.
• Establish clear roles, responsibilities, and decision rights for internal communications, balancing centralized standards with business and functional ownership.
• Partner with Talent, Transformation, IT, and business leaders to support change readiness and sustain communication throughout major transformation initiatives.
• Coach executives and organizational leaders on communication strategy, message development, timing, sequencing, audience considerations, and effective employee engagement.
• Establish listening and feedback mechanisms that incorporate employee and leadership perspectives into communication planning and execution.
• Measure communication effectiveness through reach, engagement, clarity, channel performance, and other relevant indicators, using insights to continuously improve the function.
• Identify opportunities to simplify, consolidate, or retire redundant communication channels, messages, and processes that create unnecessary complexity or noise.
• Coordinate with business and functional stakeholders to ensure communications are appropriately scoped, timely, delivered through the right channels, and owned by the appropriate messengers.
• Explore emerging technologies, including AI-enabled tools, to improve communication efficiency, consistency, scalability, and personalization while preserving authenticity.

Requirements

• Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, English, Business Administration, or a related discipline; a master’s degree is preferred.
• 12–15+ years of progressive experience in internal communications, corporate communications, employee communications, change communications, or a related field, ideally within professional services, healthcare, consulting, or another complex matrixed organization.
• Demonstrated experience building, transforming, or scaling an internal communications function, operating model, or enterprise communications program.
• Strong strategic judgment and the ability to connect communications initiatives with organizational priorities, culture, business objectives, and change programs.
• Exceptional writing and editing capabilities, including experience developing executive communications, leader messages, communication toolkits, and high-clarity content for diverse audiences.
• Strong facilitation, advisory, and coaching skills, with the ability to influence executives and stakeholders across organizational levels.
• Experience establishing communication governance, message architecture, channel standards, and leadership cascade processes.
• Ability to simplify complex information and turn it into clear, concise, actionable communications.
• Proven ability to manage cross-functional initiatives, navigate competing priorities, and drive alignment without relying solely on formal authority.
• Experience using communication metrics, employee feedback, and engagement insights to evaluate effectiveness and refine communication strategies.
• Excellent collaboration, organization, and project management skills, with the ability to operate effectively in a fast-paced environment.
• High emotional intelligence, curiosity, humility, and a strong service mindset, with a genuine focus on improving how employees experience the organization.
• Familiarity with emerging communication technologies and AI tools, with the ability to apply them responsibly to improve efficiency, consistency, and scalability.

Benefits

• Salary range of $160,000–$213,000, with eligibility for an annual discretionary bonus.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with employer matching.
• Disability and life insurance coverage.
• Paid time off.
• Wellness stipend.
• Additional voluntary benefits.
• Remote work environment.
• Opportunity to influence enterprise-wide communication strategy and organizational change at a senior leadership level.
• Collaborative environment with exposure to executive leadership and cross-functional teams.