Accountabilities:

• Assist with the administration of employee benefits and retirement programs, including medical, dental, vision, life insurance, COBRA, short- and long-term disability, employee assistance programs, and 401(k) plans.
• Coordinate U.S. and Canada leave-of-absence activities, including disability, FMLA, workers' compensation, personal leaves, and applicable state or provincial leave requirements.
• Maintain accurate HRIS records and coordinate status changes, leave payroll activities, benefit premium collection, and employee communications throughout leave periods.
• Provide day-to-day benefits support to HR teams and assist with escalated employee questions and concerns across the U.S. and Canada.
• Enroll new participants in the Employee Share Purchase Plan (ESPP), process data updates, and perform audits to ensure information accuracy.
• Support the annual U.S. benefits open enrollment process and related employee communications.
• Monitor weekly benefits import and update reports, identify discrepancies, and partner with HRIS teams to resolve errors and improve processes.
• Review 401(k) enrollments, submit required data changes, conduct monthly contribution audits, and resolve discrepancies with payroll.
• Process Canada benefits continuation forms for terminated employees when required.
• Partner with benefits vendors and HR teams to improve communication and employee awareness of wellness and benefits programs.
• Assist with the development and implementation of new benefits programs, policies, procedures, and operational processes.
• Maintain and continuously improve benefits-related Standard Operating Procedures (SOPs) and internal HR resources.
• Support required reporting and notification activities, including workers' compensation reporting, annual ACA reporting, Medicare Part D, and other applicable requirements.
• Evaluate existing workflows and recommend opportunities to improve efficiency, accuracy, employee experience, and compliance.
• Maintain a high level of confidentiality when handling employee benefits, leave, payroll, and personal information.

Requirements:

• Minimum of a two-year degree or equivalent professional experience.
• At least two years of experience in benefits administration, leave administration, or a related HR function.
• Experience supporting benefits and leave programs in the United States and/or Canada.
• Strong understanding of benefits administration processes, employee leave management, and related compliance requirements.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with Workday HRIS is considered an asset.
• Excellent verbal and written communication skills, with the ability to explain benefits and leave information clearly and professionally.
• Strong customer service orientation and the ability to respond effectively to employee questions and concerns.
• Excellent organizational skills and strong attention to detail when managing multiple processes, deadlines, and employee records.
• Ability to multitask, prioritize competing responsibilities, and maintain accuracy in a fast-paced environment.
• Adaptable and resourceful, with the ability to respond effectively to changing work situations and priorities.
• Strong sense of ownership, accountability, and initiative when managing assigned projects and operational responsibilities.
• Ability to work collaboratively with HR teams, HRIS specialists, payroll teams, employees, and external benefits vendors.
• Commitment to confidentiality, accuracy, and inclusive employee support.

Benefits:

• CAD $29.86–$36.50 per hour estimated base salary range for roles performed in Ontario and British Columbia.
• Full-time temporary position with an anticipated 12-month term.
• Remote work opportunity in Canada.
• Opportunity to gain broad experience across U.S. and Canadian benefits and leave administration.
• Exposure to benefits, retirement programs, HRIS, payroll coordination, compliance, and employee wellness initiatives.
• Collaborative environment with opportunities to contribute to process improvements and new benefits programs.
• Inclusive workplace committed to diversity, equity, and equal employment opportunity.
• Reasonable accommodations available for applicants with disabilities throughout the hiring process.
• Final compensation may vary based on work location, relevant experience, expertise, and other job-related factors.