This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Billing Associate (AI Quality) in India.
This role sits at the intersection of healthcare revenue cycle management and AI-driven automation, helping ensure that insurance billing workflows are accurate, efficient, and continuously improving.
You will play a key part in supporting claims follow-up, AR management, and payer communications while also acting as a quality checkpoint for AI-assisted billing workflows.
The position combines traditional medical billing expertise with emerging AI-enabled processes, offering a unique opportunity to influence both operational outcomes and product performance.
You will review insurance interactions, validate outputs, and step in when human intervention is required to ensure continuity and accuracy.
The environment is fast-moving and innovation-focused, where responsibilities may evolve as new AI capabilities and billing processes are introduced.
This is a hands-on operational role with high visibility and direct impact on revenue recovery performance.
You will also contribute insights that help improve automation systems and next-generation billing tools.
Accountabilities:
- Monitor AI-driven insurance call outcomes and payer portal interactions to ensure accuracy, completeness, and quality of billing workflows.
- Support accounts receivable (AR) follow-up activities, including claim status checks, denials, appeals, and benefits verification.
- Assist in insurance setup, payer mapping, and maintenance of accurate insurance and billing information across systems.
- Serve as a manual backup for AI workflows by conducting outbound calls to insurance providers when required.
- Identify and escalate issues in payer behavior, workflows, or system performance that impact billing efficiency or claim resolution.
- Support IVR navigation and payer communication processes to improve insurance interaction accuracy and success rates.
- Contribute to the development of AI billing workflows by sharing insights from real-world payer interactions.
- Help define and refine quality benchmarks for AI-assisted billing and claims processing performance.
- Collaborate with internal teams to improve continuity processes when automation requires escalation or fails.
- Provide feedback on product enhancements such as portal automation, EOB retrieval, payment posting, and additional AI call types.
Requirements:
- 2+ years of experience in medical billing, AR follow-up, revenue cycle management, or outbound insurance calling.
- Strong understanding of the claims lifecycle, including claim status checks, denials, appeals, and follow-up processes.
- Experience working with medical, dental, or DME insurance claims is required or strongly preferred.
- Comfortable interacting with insurance representatives and navigating IVR systems and payer portals.
- Detail-oriented with strong documentation skills and a high level of accuracy in operational execution.
- Ability to work US hours (9am–5pm ET) in a fast-paced, evolving environment.
- Strong problem-solving mindset with the ability to adapt to changing workflows and priorities.
- Curiosity and willingness to learn AI-driven systems and more complex AR scenarios over time.
- Strong communication and reliability in handling structured processes and escalation cases.
Benefits:
- Competitive compensation with potential bonus eligibility on anniversary.
- Comprehensive health insurance coverage at no cost, including family coverage (no deductible or copay).
- Paid vacation and sick leave.
- Meal stipends to support daily work needs.
- Opportunity to work at the intersection of healthcare operations and AI innovation.
- Early-stage career growth opportunity within a rapidly scaling global billing and AI team.
- Exposure to advanced automation tools and evolving revenue cycle technologies.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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