Accountabilities:

• Lead efforts to identify, design, and implement process, system, and productivity improvements based on business and customer needs.
• Serve as a primary point of contact for data analytics and process improvement, gathering requirements and translating business challenges into actionable technical solutions.
• Analyze data, develop queries, programs, and automation, and apply analytical methods to ensure information is accurate, meaningful, and suitable for decision-making.
• Maintain a strong understanding of relational database structures and business intelligence tools to develop effective analytical solutions.
• Use tools and technologies such as Tableau, Microsoft Office, SAP products, reporting platforms, SQL/Oracle, and other business intelligence solutions to support analysis and reporting.
• Lead requirements gathering for problem identification, resolution, solution design, and process optimization.
• Provide analytical insights that help stakeholders make informed strategic and operational decisions.
• Coordinate cross-functional teams and project activities, ensuring deliverables remain aligned with objectives, timelines, and customer expectations.
• Identify, document, and communicate project issues, risks, barriers, scope changes, and potential impacts to the appropriate stakeholders and management.
• Implement approved changes in accordance with established change-control policies and procedures and participate in post-implementation reviews.
• Manage customer expectations and project workloads while balancing quality, deadlines, available resources, and business priorities.
• Build strong relationships across multidisciplinary teams, facilitate collaboration and meetings, support colleagues, and contribute to a positive and continuously improving team environment.
• Participate in relevant training and professional development covering performance improvement, system design, technical skills, statistical analysis, and related disciplines.

Requirements:

• Master’s degree in Information Technology, Computer Science, Engineering, Business Management, Business Administration, Accounting, Hospital Administration, or a related field, or 4 years of relevant data analytics experience; alternatively, a bachelor’s degree in a related discipline or 4 years of data analytics experience may qualify.
• At least 1 year of experience working with relational database structures, including design, testing, troubleshooting, or training, under the master’s-level pathway; 2 years is required under the bachelor’s-level pathway.
• At least 1 year of experience in data analysis and/or healthcare planning under the master’s-level pathway; 2 years is required under the bachelor’s-level pathway.
• At least 1 year of experience with reporting tools such as Crystal Reports under the master’s-level pathway; 2 years is required under the bachelor’s-level pathway.
• Experience with Structured Query Language (SQL/Oracle) and/or Business Objects.
• Ability to achieve an official EPIC “Proficient” designation within the new-hire probationary period.
• Familiarity with supported applications, SQL/Oracle, and business intelligence tools is preferred.
• Strong analytical, critical-thinking, problem-solving, and independent decision-making abilities.
• Strong written and verbal communication skills, including the ability to explain technical findings and business implications clearly to varied audiences.
• Ability to work independently as well as collaboratively with multidisciplinary and cross-functional teams.
• Strong organizational skills, attention to detail, and the ability to prioritize and manage multiple assignments in a fast-paced environment.
• Ability to facilitate meetings, gather requirements, manage stakeholder expectations, and coordinate project activities effectively.
• Ability to handle confidential information appropriately and maintain professionalism under high-stress conditions.
• Adaptability and flexibility when managing changing workloads, assignments, priorities, and business requirements.
• Proficiency with standard business and analytical technologies, including Microsoft Office and relevant data visualization or enterprise systems.

Benefits:

• Full-time position with a 40-hour work week.
• Remote work arrangement within the United States.
• Exempt employment status.
• Opportunity to work on enterprise-scale analytics, technology, and process improvement initiatives.
• Exposure to business intelligence, data analytics, automation, system design, and strategic decision-making.
• Collaboration with multidisciplinary teams and stakeholders across a complex healthcare environment.
• Opportunities for technical training and professional development in performance improvement, statistical analysis, system design, and related areas.
• High-impact role focused on improving operational efficiency, data quality, and customer outcomes.