This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Operations Associate in the United States.
This role is a key entry point into a fast-paced e-commerce and commerce-technology environment, focused on supporting supplier onboarding, contract setup, and day-to-day client operations. You will play an important part in ensuring smooth execution of customer and supplier processes, helping maintain accurate systems and timely communication across internal and external stakeholders. The position combines customer interaction, administrative precision, and operational coordination in a highly dynamic setting. You will engage directly with clients through phone and written communication, providing updates and supporting contract-related inquiries. At the same time, you will contribute to maintaining data integrity across internal systems and ensuring onboarding workflows run efficiently. This is a great opportunity for someone who enjoys structured operational work, client interaction, and contributing to a high-volume, digital commerce ecosystem.
Accountabilities:
- Support supplier onboarding processes by assisting with contract setup and supplier pricing term configuration.
- Handle inbound and outbound customer communications, including phone interactions explaining services and resolving basic inquiries.
- Maintain and update internal databases with accurate client, contract, and operational information.
- Coordinate with internal teams to ensure timely execution of onboarding and contract-related activities.
- Follow up with customers to ensure contract maintenance and completion of required steps.
- Ensure data accuracy, documentation consistency, and adherence to operational procedures across systems.
- Support day-to-day administrative and operational tasks related to client and supplier lifecycle management.
Requirements:
- Experience in customer support, client services, operations, or data entry roles.
- Strong written and verbal communication skills with the ability to build rapport quickly over the phone.
- Excellent attention to detail with strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced, high-volume, and deadline-driven environment.
- Strong problem-solving skills and a customer-focused mindset.
- Proficiency with Microsoft Office and general web-based applications.
- Comfort working with structured processes, data systems, and operational workflows.
- Preferred: Associate or Bachelor’s degree.
- Preferred: Familiarity with AI tools used in day-to-day workflows.
Benefits:
- Competitive base salary range: $40,000–$60,000 annually
- Discretionary annual bonus (up to 10% of base salary)
- Medical, dental, and vision insurance starting on day one
- 401(k) plan with company match
- Generous paid time off, including holidays, sick leave, wellness days, and volunteer days
- Paid family and caregiver leave
- Remote-first work model with monthly internet stipend
- Career development, training, and tuition assistance opportunities
- Wellness and mental health support programs
- Employee assistance program and additional insurance options (life, accident, identity protection, etc.)
- Inclusive, collaborative work culture with team-building and engagement activities
- Charitable contribution matching program.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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