This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Services Partner in Canada.
In this role, you will play a central part in delivering a seamless and supportive healthcare experience for patients and physicians throughout an advanced clinical workflow. Working in a fast-paced and innovative environment, you will coordinate scheduling, follow-ups, reporting, and communication across multiple teams to ensure operational excellence and outstanding client satisfaction. You will collaborate closely with clinical, operational, and sales stakeholders while managing sensitive information with professionalism and care. This position offers the opportunity to contribute to a forward-thinking healthcare model focused on proactive care and patient-centered service. Ideal for someone highly organized and service-oriented, the role combines relationship management, healthcare coordination, and process optimization in a collaborative and mission-driven setting.
Accountabilities:
- Serve as the primary point of contact for patients throughout the enhanced scan journey, ensuring a smooth and positive experience from scheduling through follow-up.
- Coordinate post-scheduling workflows in partnership with clinical, sales, and operations teams to ensure all required steps are completed efficiently and accurately.
- Facilitate home lab draw coordination with external providers and monitor timelines to support timely consultations and reporting.
- Manage the distribution of additional clinical reports, including specialized body composition and brain analysis reports.
- Track patient progress proactively, identify potential delays or concerns, and coordinate resolutions with the appropriate stakeholders.
- Support physician education initiatives by managing participant applications, coordinating scans and consultations, and maintaining accurate program records.
- Act as a liaison between patients, physicians, and internal teams to ensure consistent communication and a high standard of service.
- Maintain confidentiality and compliance standards when handling sensitive patient and physician information.
Requirements:
- Previous experience in patient coordination, healthcare operations, clinical support, or a related healthcare environment.
- Experience within imaging, concierge medicine, specialty healthcare, or patient-focused services is considered an asset.
- Strong organizational and multitasking abilities with the capacity to manage multiple workflows simultaneously.
- Excellent interpersonal and communication skills with a strong client-service mindset and attention to detail.
- Ability to work independently in a dynamic and evolving environment while proactively solving problems and anticipating needs.
- Familiarity with CRM systems, scheduling tools, and medical record platforms.
- Experience collaborating with physician relations or sales teams is a plus.
- Flexibility and adaptability to evolving responsibilities and operational processes.
- Applicants must be legally authorized to work in Canada without current or future visa sponsorship requirements.
Benefits:
- Competitive salary ranging from CAD $68,000 to $72,000 depending on experience and location.
- Comprehensive health, dental, vision, and mental health coverage for employees and their families.
- Flexible vacation policy that encourages work-life balance and personal wellbeing.
- Complimentary whole-body scans as part of the companyβs commitment to preventative healthcare.
- Access to RRSP and TFSA retirement savings plans with immediate optional enrollment.
- Opportunities for career growth, learning, and professional development within an innovative healthcare environment.
- Collaborative and supportive team culture with regular opportunities for team connection and engagement.
- Opportunity to make a meaningful impact by contributing to a mission-driven healthcare organization focused on proactive care.
- Inclusive and equal-opportunity workplace committed to diversity and belonging.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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