This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Cloud Support Engineer in Italy.
We are looking for a talented Cloud Support Engineer to provide expert-level technical support for cloud and Linux-based environments at global scale. In this role, you will work directly with customers to diagnose, troubleshoot, and resolve complex infrastructure and operating system issues. You will handle challenging problems across cloud platforms, containers, networking, and storage, while maintaining a strong focus on customer satisfaction and service quality. Operating in a fully remote, distributed environment, you will collaborate with highly skilled engineers worldwide and continuously expand your technical expertise. This position offers exposure to cutting-edge open-source technologies and the opportunity to build a long-term career in cloud support and systems engineering.
Accountabilities:
- Investigate, troubleshoot, and resolve complex customer issues related to cloud environments, Linux systems, and open-source technologies.
- Own support cases end to end, ensuring timely resolution in line with service level agreements and customer expectations.
- Engage directly with customers via ticketing systems, calls, and remote sessions to deliver clear, professional support.
- Perform root cause analysis on system failures, crashes, and configuration issues, escalating when necessary.
- Contribute to and maintain technical documentation and knowledge base articles to support shared learning.
- Participate in an on-call or weekend rotation as part of a global support team.
- Collaborate with engineering and product teams to communicate issue impact, timelines, and fixes effectively.
Requirements:
- Strong professional written and spoken English communication skills.
- Hands-on experience supporting Linux systems in production environments.
- Practical expertise in at least three of the following areas: cloud and virtualization, containers, storage technologies, networking, or orchestration tools.
- Advanced troubleshooting skills, including log analysis, stack trace interpretation, and OS-level debugging.
- Understanding of application and operating system bugs, with the ability to escalate effectively.
- Programming fundamentals in any language.
- Proven customer support mindset with the ability to communicate clearly, empathetically, and professionally.
- Willingness to work remotely and travel internationally up to twice per year for company events.
Benefits:
- Fully remote, globally distributed work environment.
- Competitive compensation with annual reviews and performance-based bonuses.
- Personal learning and development budget of USD 2,000 per year.
- Annual paid leave, parental leave, and employee assistance programs.
- Recognition and reward programs for outstanding performance.
- Opportunities to travel internationally and collaborate in person with global teams.
- Long-term career growth within a profitable and fast-growing technology organization.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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