This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Complaint Analyst in the United States.
This role offers a pivotal opportunity for a detail-oriented professional to manage and investigate customer complaints in a highly regulated, fast-paced environment. The Complaint Analyst will oversee the full lifecycle of complaints, ensuring thorough documentation, regulatory compliance, and timely resolution. You will work closely with cross-functional teams—including Quality, R&D, Customer Service, and Field Representatives—to identify trends, escalate issues, and support post-market surveillance. This role requires strong analytical skills, excellent communication, and a proactive approach to process improvement. Remote work flexibility allows for a dynamic work environment while maintaining close collaboration with stakeholders. Your efforts will directly contribute to product quality, customer satisfaction, and organizational compliance.
Accountabilities:
- Receive, document, and track complaints from customers and field representatives in the quality management system.
- Conduct preliminary complaint investigations, including follow-up with healthcare professionals and sales personnel.
- Facilitate complaint investigations, ensuring consistency, completeness, and compliance with regulatory requirements.
- Collaborate with Engineering, R&D, Manufacturing, Regulatory, and Customer Service teams to resolve complaints efficiently.
- Escalate new failure modes and participate in post-market compliance activities as required.
- Maintain accurate and comprehensive records of complaints, interactions, and resolutions.
- Support internal and external audits and assist in updating quality procedures as needed.
Requirements:
- Bachelor’s degree in Engineering, Technical, or Life Science discipline, or equivalent work experience.
- Minimum 5 years of experience in the medical device industry.
- Strong knowledge of FDA regulations, ISO 13485, and relevant ISO/EN standards.
- Experience with Class II and/or III sterile devices preferred.
- Excellent verbal and written communication skills, with a professional and clear communication style.
- Ability to perform strategically and hands-on, with a focus on continuous improvement and process optimization.
- Willingness to travel up to 10%, including potential overnight domestic or international trips.
Benefits:
- Competitive base salary of $94,000–$110,000 with a variable incentive plan.
- Stock options, providing ownership in a mission-driven company.
- Comprehensive employee benefits, including healthcare, 401(k), and paid vacation.
- Opportunity to work remotely in a dynamic and inclusive environment.
- Exposure to a collaborative, diverse, and high-performing team culture.
- Continuous learning and professional growth opportunities.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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