This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Corporate Complaints Data Analyst - REMOTE. In this influential role, you will drive quality excellence across post-market compliance and manage customer escalation effectively. Your contributions will safeguard product integrity and patient safety by analyzing quality data trends and ensuring adherence to regulatory and internal standards. You will collaborate with cross-functional teams to deliver actionable insights that enhance compliance and improve customer satisfaction. Furthermore, your proactive approach will support continuous improvement initiatives, reinforcing the commitment to quality across all business units.
Accountabilities
- Drive quality excellence across post-market compliance and customer escalations.
- Utilize statistical analysis to evaluate quality data trends and support regulatory compliance.
- Perform systematic reviews of quality records to ensure accuracy and completeness.
- Respond to internal and external requests for quality-related data.
- Conduct product investigations and analyses to identify potential systemic risks.
- Assess escalated complaints and coordinate timely resolutions.
- Collaborate across departments to foster a culture of quality and compliance.
Requirements
- Expertise in statistical analysis and data manipulation.
- Six Sigma Green or Black Belt certification, or equivalent experience.
- Advanced skills in Excel and statistical tools like Minitab.
- Proven ability to analyze large datasets and identify trends.
- Strong communication skills for cross-functional collaboration.
- Knowledge of regulatory standards including ISO 13485 and EU MDR.
- Excellent project management and time management abilities.
Benefits
- Flexible working conditions including remote work options.
- Support for continuous learning and professional development.
- Collaborative company culture focused on quality and improvement.
- Opportunities to make a significant impact in the healthcare industry.
- Access to health and wellness programs.
- Competitive salary and benefits package.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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