This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. This role plays a crucial part in ensuring customer satisfaction and retention while managing a portfolio of clients effectively. The selected candidate will be responsible for post-sale interactions, enabling customers to realize value and success from the partnership. The impact of this position extends across retention, renewals, and account growth, fostering strong relationships as well as driving expansion revenue. Collaboration with multiple internal teams will be essential to achieve the desired outcomes for our clients.
Accountabilities
- Lead renewal timelines and conversations, ensuring on-time execution.
- Maintain accurate renewal forecasts and risk tracking across your book of business.
- Identify churn risk early and coordinate mitigation plans across internal teams.
- Drive expansion opportunities such as additional channels and new workflows.
- Act as the main point of contact for customers, managing expectations and communication.
- Triage customer issues and coordinate resolutions with support and engineering teams.
- Keep CRM data clean and build lightweight reports on retention and account sentiment.
Requirements
- 3 to 8 years experience in Account Management or Customer Success roles.
- Strong customer-facing skills and structured communication.
- Experience with onboarding and communications for account management.
- Ability to manage revenue outcomes including renewals and negotiations.
- Understanding of ecommerce operations and systems.
- Excellent organization and cross-functional collaboration skills.
Benefits
- Competitive salary.
- Comprehensive healthcare, dental, and vision coverage.
- Retirement plan with employer contributions.
- Customizable equipment options including preferred tech setups.
- Unlimited vacation policy with a minimum 2 weeks off required.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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