This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Specialist in United States.
This role is responsible for providing first-tier technical support to customers, delivering prompt, effective, and professional assistance across a variety of software applications. The position requires strong analytical and troubleshooting skills, a proactive customer-first mindset, and the ability to communicate complex technical concepts clearly to non-technical users. You will work in a fast-paced, collaborative environment, managing multiple priorities while ensuring high customer satisfaction. The ideal candidate is tech-savvy, detail-oriented, and thrives in problem-solving scenarios. This role offers the opportunity to grow professionally, contribute to a customer-centric culture, and have a direct impact on user success and engagement.
Accountabilities
- Serve as the initial point of contact for customer inquiries, providing prompt and professional support
- Troubleshoot, investigate, and resolve technical issues across software applications
- Document and track customer interactions and issue resolution in support systems
- Translate technical concepts into clear explanations for non-technical users
- Collaborate with internal teams to escalate and resolve complex issues efficiently
- Contribute to process improvements and knowledge base content to enhance customer support
- Manage multiple priorities while maintaining a positive and proactive customer experience
Requirements
- Bachelor’s degree or equivalent technical training and professional experience
- 2–3 years of recent experience in technical customer support or related roles
- Familiarity with web technologies, browsers, and web applications
- Strong analytical and troubleshooting skills with attention to detail
- Excellent verbal and written communication skills in English
- Ability to manage time and priorities effectively in a fast-paced environment
- Experience with contact center ticketing or service systems is a plus
- Self-directed and able to learn independently with strong task management skills
Benefits
- Competitive compensation package
- Comprehensive health benefits including medical, dental, and vision coverage
- 401(k) plan with employer match
- Healthcare and dependent-care flexible spending accounts
- Company-provided short-term and long-term disability insurance
- Supportive company culture focused on employee growth and recognition
- Opportunities for professional development and career advancement
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
