ASSISTENTE DE SUPORTE TÉCNICO N1 (34638, 34698)
•BoschgroupHybrid· 2d
✨ Other⏰ Full-time👔 Executive🇧🇷 Joinville, Brazil
2d ago
Join9Am·8 days ago
9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support.
9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.
We are seeking a Provider to serve as the clinical leader and direct supervisor of our provider network, including NPs, W2 MDs, and 1099 physicians.
This role is responsible for clinical quality, provider performance, and day-to-day provider oversight. You will ensure providers are delivering safe, effective, and evidence-based care, while also coaching and developing clinicians to perform at a high level in a virtual care environment.
Working closely with the Director of Provider Operations, you will translate business and operational goals into clinical execution—ensuring that our provider network is not only efficient, but delivering best-in-class care.
Clinical Oversight & Quality
Own clinical quality across the provider network, ensuring adherence to evidence-based guidelines and company care models
Partner with Clinical Leadership and Quality teams to define, monitor, and improve clinical outcomes
Conduct chart reviews, audits, and quality assurance processes to maintain high standards of care
Lead clinical performance improvement initiatives and ensure consistent care delivery across providers
Provider Supervision & Performance Management
Directly manage and supervise providers (NPs, W2 MDs, and 1099 MDs) - including 1:1s, performance management, team meetings and support
Establish clear expectations for clinical quality, documentation, patient experience, and productivity
Provide ongoing feedback, coaching, and performance management to providers
Partner with Provider Operations to address performance issues, escalations, and remediation plans
Clinical Training & Onboarding
Lead clinical onboarding and training for new providers, ensuring readiness for independent practice
Develop and maintain clinical training materials, protocols, and playbooks
Ensure providers are fully trained on care models, workflows, and technology platforms
Support ongoing education and upskilling aligned with evolving clinical guidelines and company offerings
Provider Engagement & Clinical Culture
Build a strong clinical culture centered on quality, accountability, and continuous improvement
Serve as the primary clinical point of contact and leader for providers
Create forums for provider feedback, collaboration, and knowledge sharing
Partner with Provider Operations on engagement and retention strategies
Cross-Functional Clinical Leadership
Provide clinical input into product development, protocols, and care pathways
Collaborate with Operations on scaling care delivery while maintaining clinical integrity
Support regulatory and compliance initiatives related to clinical practice
Required
MD, DO, or NP with active, unrestricted license
7+ years of clinical experience, including telehealth or virtual care
3+ years of leadership experience managing or supervising providers
Strong track record of driving clinical quality and provider performance
Experience working in cross-functional environments with operations and product teams
Preferred
Experience in telehealth, digital health, or value-based care models
Experience managing both W2 and 1099 provider populations
Background in developing clinical protocols or care models
Multi-state licensure
Consistently high clinical quality and adherence to care standards across providers
High-performing provider team with strong accountability and continuous improvement
Effective provider supervision model with clear expectations and feedback loops
Fast, high-quality onboarding and ramp to clinical readiness
Strong provider engagement and trust in clinical leadership
Seamless partnership with Provider Operations to balance quality, access, and efficiency
Lead the clinical direction of a rapidly growing telehealth provider network
Partner closely with operations to redefine how care is delivered at scale
Work alongside mission-driven clinicians, operators, and technologists
Competitive compensation, equity, and benefits
At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.
Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.
We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.
Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.