At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better.
As a Client Acquisition Specialist at Koala Health, you’ll be on the front lines of growing our client community by connecting with pet owners through high-volume outbound outreach. You’ll introduce prospective clients to Koala’s services, clearly communicate our value, and convert them over to using Koala Health's services. In every conversation, you’ll handle questions and objections with professionalism and empathy, while using internal tools to track activity, stay on top of follow-ups, and keep records accurate. You’ll also share insights with the team to help sharpen our outreach approach, and represent Koala with warmth, expertise, and genuine enthusiasm for helping pets (and their people).
This role requires weekend and evening shift hours. The follow shifts are available:
- Monday - Friday 1:30p - 10:00p ET
- Monday - Wednesday & Saturday - Sunday 1:30P - 10:00p ET
What You'll Do
- Place a high volume of outbound calls to prospective clients, introducing them to Koala Health’s services.
- Handle inbound customer calls to support a wide range of functions through cross-trained operational workflows.
- Clearly explain Koala’s value and guide pet owners through the steps of becoming clients.
- Overcome objections and handle questions with professionalism and expertise in Koala’s service. Address questions and concerns in a way that builds confidence and moves conversations forward.
- Track and manage outreach activity using internal tools to ensure timely follow-up and accurate records.
- Share feedback and insights with teammates to help refine outreach strategies.
- Represent Koala with professionalism, empathy, and enthusiasm in every interaction.
What You'll Need (Requirements)
- High school diploma or equivalent.
- Weekend availability required, with two days off during the week provided as a schedule swap.
- 1+ year of experience in client-facing roles, ideally with outbound calling, inside sales, or client engagement responsibilities.
- Comfort handling a large number of phone calls each day.
- Excellent communication skills, spoken and written, with the ability to adapt tone and style to each conversation.
- Familiarity with computer and web-based tools.
- Comfortable working in a virtual environment with reliable internet and a quiet, distraction-free workspace.
Why You'll Love Koala Health
- Meaningful mission helping modernize pet health
- Remote-first culture built on flexibility and trust
- Competitive salary with performance-based incentives
- Medical, dental, and vision insurance with partial dependent coverage
- Generous PTO and a 401(k) plan
- Supportive, energetic team that celebrates wins and learns fast
Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
