Senior Onboarding Client Services Specialist
•Remotereferralboardinternaluseonly· 1d
⚙️ Operations⏰ Full-time⭐ Senior💰 $35k-79k🇪🇺 Europe
1d ago
Kyanhealth·3 days ago
Kyan Health is a fast-growing, Series A mental health platform that helps more than three million people across 60+ countries reach support that works. We partner with global enterprises like On, IKEA, Hilti, Hitachi Energy, and FIFA, and we’re scaling rapidly across Europe and into the US.
We believe in harmonizing work and life, fostering a positive environment that champions performance and personal growth and well-being at the same time. Our culture thrives on innovation, collaboration, and the well-being of every team member.
🧠 Building an industry leading solution for mental well-being
🌎 300.000+ users across 90+ countries
🤝 Partnered with 200+ licensed psychologists and coaches
💲 €15M+ venture capital raised from renowned investors
🎁 Awesome benefits, including unlimited access to our Comprehensive Mental Health App
About The Role
The Founder’s Associate sits directly beside the founders. This is not an administrative role; it is an operational strike-force position. You will take the highest-stakes, most ambiguous cross-functional problems off the founders' desks and drive them to execution. You will build a 360-degree view of how a venture-backed startup scales, making this the ultimate launchpad for a future COO, VP of Ops, or Founder.
What You'll do
Own the Core Value Narrative (ROI & Clinical Impact): Lead the data strategy to analytically prove Kyan’s clinical impact. You will structure our user-behaviour metrics and build the quantitative models that our global enterprise sales and investor relations teams use to prove our platform's ROI.
Build our Enterprise-Grade Operational Backbone: Drive Kyan to SOC 2, ISO 27001, and HIPAA certification on a single, unified control framework. You aren't just checking compliance boxes—you are building the secure, scalable data architecture required to unlock the world’s largest enterprise clients.
Execute Cross-Functional "Special Projects": Act as the internal consultant and operator to scope, mobilize, and deliver urgent corporate priorities across product, engineering, clinical, legal, and sales.
Inject Structure into High-Growth Ambiguity: Translate high-level founder priorities into sharp, trackable workstreams with clear ownership and KPIs, holding the line on company-wide delivery.
Your first 90 days
Days 1–30: Deep dive into our data structures, map out stakeholder terrain across product and clinical teams, and take ownership of the unified compliance control framework.
Days 31–60: Launch the first iteration of our empirical ROI model—defining exactly how we measure and pitch "what works" to enterprise clients.
Days 61–90: Fully take the wheel on the SOC 2/HIPAA implementation pipeline and establish yourself as the go-to operator for the founders' thorniest strategic bottlenecks.
Who We're Looking For
2+ years in top-tier management consulting (McKinsey, BCG, Bain, or equivalent): You have mastered structured problem-solving, slide writing, and financial/data modelling, and now you want to actually build the things you recommend.
Technical & Data Literacy: You are comfortable digging into data structures, framing key product metrics, and speaking creditably with engineering and product leaders.
A "Go-Through-Walls" Execution Mindset: You don't just hand off a deck; you own the outcome. When a project hits an operational snag, you find the way around, over, or through it.
High Tolerance for Autonomy: You thrive with incomplete context. You need absolute clarity on the objective, but you prefer to figure out the how yourself.
How We Work (Our Values)
Own the Uncertainty: We move fast and thrive with incomplete context. For us, ownership means naming what you don’t know, bringing the right people into the room, and executing a path forward. You don't wait for a perfect playbook—you write it.
Show Up When It Matters: Real high-performance is sustainable. Pretending every day requires 100% capacity leads to burnout, and we don't play corporate theater. But when a critical milestone arrives—a major client launch, a tight deadline, or a teammate in need—you bring everything you've got. Knowing the difference is the job.
Earn Trust Through Execution: Titles and tenure don't grant trust; consistent behavior does. We build trust daily by doing exactly what we said we would do and delivering bad news early and unvarnished.
High Bar, Low Ego: We treat each other with deep respect, especially when we disagree. We hold an exceptionally high standard and push each other to clear it, but we believe that radical directness and genuine kindness belong in the same sentence.
Why Join Us
Zero Bureaucracy, Total Ownership: Trade the comfort of a massive corporate machine for the high stakes, rapid pace, and massive leverage of a scaling startup.
Direct Mentorship: Work shoulder-to-shoulder with the founders on the existential problems that decide whether Kyan wins.
Compensation & Benefits
Competitive Base Salary: Tiered based on location and experience level
Meaningful Equity: A generous Series A stock option grant, ensuring you hold true founder-level alignment and financial upside in the company's growth.
Health & Wellbeing: Full access to the Kyan Health platform for you and your family, alongside local wellness benefits.
Hardware & Setup: Top-tier remote work toolkit (MacBook Pro, external monitor, and a home-office stipend).
Location & Flexibility
100% Remote (With Core Hours): Work from anywhere within the Portugal to Ukraine time-zone band (UTC to UTC+2). We operate asynchronously but sync during core EU business hours.
Compliant Employment: Contracted smoothly via our local entities or global employment partners (EOR)—meaning full compliance, local taxes, and benefits taken care of automatically.
Interview Process
CV Check
Get to know Kyan, Girish (30 minutes Call)
Get to know your manager, Nacho (45 minutes Call)
Get to know Vlad - CEO (45 minutes call)
Online or Onsite Case Study Presentation (90 minutes)
Offer Stage: Reference check / Offer
Please note: We only accept applications submitted through our official Careers Page. Applications submitted via other channels will not be considered.
🤩We are excited to hear from you!
⛔Please note that we do not work with agencies or external recruiters.