What you will do:

• Discover user needs through research and analytics, and translate insights into clear design directions
• Frame problems with Product Management: hypotheses, scope, and success metrics
• Apply Service Design thinking to keep the web experience cohesive within the end-to-end service and key handoffs (including assisted/offline touchpoints), without owning those channels
• Align with adjacent teams (e.g., retail, contact center, operations) on handoffs and constraints so website journeys connect smoothly with assisted/offline steps
• Collaborate daily with engineers and Product Management within the cross-functional product team to explore, evaluate, and refine solutions
• Design responsive web experiences across desktop and mobile breakpoints (and tablet where applicable): layout, content hierarchy, and interaction behavior
• Shape and evolve the website information architecture (navigation, sitemap, taxonomy)
• Create core UX artifacts (user flows, wireframes, site maps) and prototypes to communicate structure and behavior
• Plan and run usability tests, synthesize findings, and iterate designs based on evidence
• Use and contribute to the design system (components/variants/tokens), and document key decisions and reusable patterns
• Collaborate with content design / UX writing to improve page structure, messaging, and microcopy
• Apply accessibility fundamentals (WCAG basics) and web implementation constraints (HTML/CSS feasibility)
• Support implementation through release with engineers, review outcomes post-launch, and iterate based on feedback and metrics

Qualifications and experience needed:

• A minimum of 3 years in a UX/UI design role or related capacity
• Strong experience designing responsive web interfaces for desktop and mobile; portfolio cases should demonstrate breakpoint thinking and information hierarchy
• Hands-on experience using and contributing to design systems (components, variants, tokens, and guidelines)
• Practical understanding of product design processes (Discovery/Delivery): problem framing, hypotheses, success metrics, and working within a cross-functional product team with PO/BA/engineers on requirements and acceptance criteria
• Strong Service Design mindset and practical use of tools (journey maps, service blueprints) to design web experiences as part of a cohesive end-to-end service
• Proficiency in Figma (Auto Layout, components, variants, and libraries)
• Experience with prototyping tools (e.g., Figma, Framer)
• Basic understanding of web accessibility (WCAG fundamentals) and web implementation constraints (HTML/CSS)
• Experience working within an Agile or Scrum development framework
• English proficiency at an Intermediate level or above
• Fluent written and spoken Ukrainian
• A foundational understanding of Customer Development is considered a significant advantage

What we offer:

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace
• Remote onboarding
• Performance bonuses for everyone (annual or quarterly — depends on the role)
• We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication