Customer Service Representative / Admin Assistant

Job Title: Customer Service Representative / Admin Assistant
Location: Remote | South America
Schedule: Flexible
Salary: $8 - $10 per hour ($1,280 - $1,600) Negotiable based on experience

Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual-role position, you will be responsible for providing exceptional customer service while also assisting with administrative tasks to ensure the smooth operation of our business.

As a key member of our team, you will handle customer inquiries, manage communications, and support various administrative functions to enhance operational efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information.
• Process orders, returns, and refunds in accordance with company policies.
• Assist in maintaining customer records and databases to ensure accurate and up-to-date information.
• Coordinate with different departments to resolve customer issues and inquiries effectively.
• Perform administrative tasks such as scheduling appointments, data entry, and document preparation.
• Support the management team in preparing reports and analyzing customer feedback.

Nice to have

• Experience supporting remote teams or in an international company.
• Familiarity with CRM or project management tools.
• Basic knowledge of workflow automation or process documentation.