Customer Support Specialist DACH
•Amboss· 10h
🎧 Support⏰ Full-time📈 Mid Level🇩🇪 Berlin, Germany
10h ago
Lakera.Ai·5 months ago
Lakera is seeking a Solutions Engineer to accelerate customer success and shape the product experience as we scale. In this customer-facing role, you’ll be the primary technical point of contact through both sales and post-sales implementation. You’ll translate customer needs into solutions, architecting with Lakera’s AI security platform to help enterprises secure their AI stacks and unlock cutting-edge use cases.
You’ll work closely with Customer Success, Sales, Product, and Engineering to ensure Lakera delivers on its mission. With your blend of technical expertise, communication skills, and customer empathy, you’ll be at the forefront of AI security innovation.
About Lakera
Lakera is on a mission to secure the era of intelligent computing. We are heading towards a future where AI-powered applications take center stage. Here at Lakera, we're not just dreaming about the future; we're building the security foundation for it. We empower builders, giving them the confidence to navigate this new dynamic landscape and unleash the next phase of innovation.
We work with Fortune 500 companies, startups, and foundation model providers to protect them and their users from adversarial misalignment. We are also the company behind Gandalf, the world’s most popular AI security game. If you're eager to be part of a team that's not just keeping pace but setting the pace, Lakera is the right place for you. Let's shape the future together.
What You’ll Do:
Act as the primary technical point of contact for customers evaluating Lakera. Understand their needs and design solutions that align with their infrastructure using Lakera’s platform.
Partner with Customer Success to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform.
Develop and maintain technical documentation and guides to streamline pre- and post-sales workflows.
Support product configuration and deliver minor technical changes required for customer implementations.
Feed customer feedback directly into Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs.
Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices.
What You’ll Bring:
5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role.
A track record of managing relationships with large, complex organizations, preferably with a deeply technical enterprise product.
Proficiency coding in the Python and Javascript ecosystems.
A track record of enabling large scale implementations in at least one of the hyperscalers (AWS,GCP, Azure). Preferred experience with Docker, Kubernetes, and Terraform.
An understanding of and experience navigating security, compliance, and IT processes and requirements when implementing B2B products at large enterprises.
Strong written and verbal communication and interpersonal skills with a comfort presenting in front of customers 1:1, in small groups, and at large conference venues..
A track record of working directly with customers of varying sizes, including large enterprises.
An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line.
A passion for what AI can do for the good of humanity and a desire to ensure that it is implemented in a secure and ethical way.
Comfortable in a small and fast moving startup environment.
Location: San Francisco.
Logistics: Tuesday and Wednesday in office. We’re excited about candidates who want to contribute to our in-office culture.
Deadline to apply: None. Applications will be reviewed on a rolling basis.
Compensation and Benefits: Our total compensation package is a blend of salary, equity and benefits.
We are committed to paying fairly and aim for these three elements collectively to be highly competitive with market rates. Equity - On top of this position's compensation, equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size and communicate equity amounts at the time of offer issuance.
Benefits:
Equity package.
Comprehensive health, dental, and vision insurance.
401k plan.
Paid parental leave.
Unlimited PTO.
Health, wellness, and commuter benefits.