Senior Manager, Solutions Engineering (Strategic)

About the Job:

We are looking for a Sr. Manager, Solution Engineering Strategic Accounts to join our team at LaunchDarkly. You will manage a team of Solution Engineers who are technical experts and trusted advisors for our customers and prospects. Solution Engineers help qualify and close opportunities through sales presentations, product demonstrations and Technical Validation (ie: Proof of Values (POVs)). You will take an active role in the region for supporting customer facing activities and engagements for our large accounts. You will ensure tight collaboration and knowledge sharing across our broader go-to market teams and product teams.

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help DevOps teams build better software, faster.

Responsibilities:

• Lead and oversee day-to-day operations of the Solutions Engineering team, ensuring alignment with organizational goals and effective support for complex, strategic sales opportunities
• Partner closely with Sales leadership to shape and execute demonstration strategies, technical proposals, and customer engagement models across key accounts
• Drive continuous improvement by evaluating team performance metrics and synthesizing frontline feedback to refine tools, processes, and internal documentation
• Develop and implement onboarding and development programs, including coaching, shadowing, and skill advancement plans that support both individual and team capability growth
• Conduct performance evaluations and lead career development initiatives by creating and executing individualized development plans that support long-term professional progression
• Collaborate with Talent Acquisition to define team requirements, lead structured interview processes, and contribute to hiring decisions to scale team capabilities
• Serve as a strategic liaison between Solutions Engineering and cross-functional stakeholders (e.g., Product, Marketing, Support), facilitating escalation of customer insights to drive solution innovation and operational efficiency
• Travel up to 30%

Qualifications:

• A minimum of 12-15 years of related experience with a Bachelor’s degree; or equivalent experience. At least 5 years of leadership experience
• Familiarity of MEDDIC / Command of the Message or similar qualification framework
• Deep understanding of DevOps industry trends and tooling
• Excellent leadership, communication and interpersonal skills with the ability to effectively collaborate and build relationships with cross-functional teams and external stakeholders
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements

Pay:

Target pay ranges based on Geographic Zones* for Level M4:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $269,000 - $370,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $242,000 - $333,000**
• Zone 3: All other US locations - $229,000 - $314,000 **

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected].

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