📌 Senior QA Manual – ServiceNow (Training-Oriented Role) (Contractor, Remote, LATAM)
This role is ideal for a strong QA professional with solid experience in manual testing within complex systems, who is willing to learn and grow into the ServiceNow platform.
The selected candidate will play a key role in ensuring quality across end-to-end business workflows while progressively building ServiceNow-specific expertise.
🗓 Start date: ASAP
📆 Contract type: Contractor, Full-Time, Remote
🌐 Work hours: Monday to Friday, 8 am to 5 pm PST
🛠️ What You’ll Be Doing
- Design, execute, and maintain manual test cases for enterprise applications.
- Perform functional, regression, smoke, and UAT testing across complex workflows.
- Validate end-to-end business processes, including integrations and data flows.
- Actively manage the defect lifecycle, from identification to resolution and retesting.
- Collaborate closely with developers, architects, product owners, and stakeholders.
- Document test scenarios, results, and quality metrics clearly and consistently.
- Gradually ramp up on ServiceNow concepts, modules, and platform behavior, with support from the team.
✅ What You Need to Succeed
Must-haves
- 5+ years of experience as a QA Manual in enterprise or complex systems.
- Strong background in:
- Test case design and execution
- Regression and UAT testing
- Defect tracking and reporting
- Experience working in Agile/Scrum environments.
- Ability to understand and validate business workflows, not just isolated features.
- Solid English skills (written and spoken).
Nice-to-haves
- Experience testing CRM, ERP, or SaaS enterprise platforms.
- Basic understanding of:
- ITSM concepts
- Workflow-based systems
- API testing tools (e.g., Postman)
- Previous exposure to ServiceNow (not mandatory).
🧭 Our Recruitment Process
Here’s what to expect from our candidate-friendly interview process:
- Initial Interview – 60 minutes with our Talent Acquisition Specialist
- Culture Fit – 30 minutes with our Team Engagement Manager
- Technical Assessment – Online Challenge/Multiple Choice Questionnaire
- Final Stage – 60 minutes with the Hiring Manager
🌟 Why Join Launchpad?
We believe that great work starts with great people. At Launchpad, we offer:
- 💻 Fully remote work with hardware provided
- 🌎 Global team experience with clients in North America
- 💸 Competitive USD compensation
- 📚 Training and learning stipends
- 🌴 Paid Time Off (vacation, personal, study)
- 🧘♂️ A culture that values autonomy, purpose, and human connection
✨ Ready to make your mark? Apply now and be part of something exciting.
