What You'll Do:

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs

• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate 

• Develop and coordinate client and internal initiatives and special projects 

• Serve as a technical and subject matter expert resource for the department and leadership

• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary

• Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary

• Provide support to Trade Representative as required

• Foster a positive work environment and collaborate effectively with all stakeholders 

• Ensure confidentiality of internal and external data

• Perform ad-hoc projects and other duties as assigned

• Maintain CPD and awareness of trade / industry developments

• Seek opportunities for continuous process improvement

You Should Have:

Professional Skills 

• Customer Service Skills  - Proficient

• Verbal Communication Skills - Proficient

• Written Communication Skills - Proficient

• Teamwork Skills - Proficient

• Relationship Skills - Proficient

• Negotiation Skills – Proficient

• Problem-Solving Skills - Advanced

• Prioritization Skills - Proficient

Role Specific Skills

• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

• SME in a specific relevant trade

Qualifications 

• Bachelor’s Degree preferred

• Relevant trade qualification

• 3 – 4 years of experience in relevant field or internal promotion from within Lessen

• Experience working in an FM, retail, buildings environment

• Demonstrable experience of solving complex trade related technical issues