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Position Overview
To capture the modern consumer and maximize Fixed Operations and Vehicle Sales throughput, we are establishing the Digital Solutions Architect role. This position is designed to transform traditional automotive rooftops into integrated digital ecosystems, leveraging advanced LCD and DVLED display technology, interactive kiosks, and real-time data visualization to drive measurable increases in service upsells, customer engagement, and showroom closing ratios.
This is not a traditional IT role. It is a strategic, customer-facing sales and business development position focused on delivering consultative, outcome-driven digital retail solutions that modernize dealership operations and elevate the customer experience.
Role Purpose
The Digital Solutions Architect will lead the technological and commercial evolution of automotive dealer environments by identifying customer needs, designing tailored digital solutions, and driving adoption across strategic dealer groups and key accounts. The role blends solution sales, business development, and account management, with a heavy emphasis on customer insight, ROI-driven proposals, and cross-functional collaboration.
Key Responsibilities
Sales & Business Development
- Meet with automotive, retail, QSR, convenience store, and grocery decision-makers at the end-user level to present LG B2B solutions, including hardware, software, and services
- Identify, qualify, and pursue new business opportunities within assigned strategic and enterprise accounts
- Develop and deliver compelling customer-facing proposals, presentations, and solution roadmaps
- Create, nurture, and close sales opportunities while meeting or exceeding revenue goals
- Build, maintain, and execute account-specific business plans aligned with GTM strategies
Digital Solution Design & Enablement
- Design customized digital retail solutions using LG B2B LCD, DVLED, and signage platforms
- Deploy solutions that enhance the customer experience through improved engagement, data visibility, and operational efficiency
- Collaborate with sales engineers, product management, marketing, and partner ecosystems to tailor solutions to customer environments
- Act as an internal “go-to” expert for technology design within automotive and BFIS vertical environments
Voice of the Customer & Market Intelligence
- Conduct market research to identify customer needs, preferences, and pain points
- Gather ongoing voice-of-customer feedback through meetings, interviews, and structured outreach
- Analyze customer input and market trends to generate actionable insights
- Serve as the liaison between customers and internal teams to ensure customer requirements are understood and addressed
Strategic Account Management
- Develop and maintain executive-level relationships across assigned dealer groups and strategic accounts
- Manage ongoing customer engagement through both remote channels (virtual demos, video conferencing) and in-person support
- Support cross-sell and upsell initiatives within existing customer environments
- Prepare and manage pricing, quotes, negotiations, and logistics communication
- Deliver weekly activity reports, Monthly Business Reviews (MBRs), and lead Quarterly Business Reviews (QBRs) including pre-meeting preparation and post-meeting action plans
Reporting & Collaboration
- The role will report to the Team Leader, Specialty Markets Vertical Sales, with a dotted-line reporting relationship to the Director of Vertical Market Sales
- Work cross-functionally with sales, sales solutions, sales engineering, marketing, product management, and partner teams at LG Electronics and within the broader ecosystem
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field required
- Proven experience in B2B sales, business development, or strategic account management required
- Strong consultative selling skills with the ability to translate customer feedback into solution-based offerings required
- Excellent communication, negotiation, and presentation skills required
- Highly organized, self-motivated, and able to operate independently or as part of a team required
- Willingness and ability to travel 50% or more to meet with customers and partners required
- Experience with digital signage, AV systems, or enterprise technology solutions preferred
- Familiarity with automotive retail, food retail, grocery, or AD aggregation business models preferred
- Strong understanding of GTM strategy, customer feedback methodologies, and data-driven decision-making preferred
Benefits Offered Full-Time Employees:
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
- Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [email protected]. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
