LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed training for managers and teams. We teach skills to build passionate and high-performing teams faster.

We're a diverse team of experts who focus on Tipping Point Skills(TM) like coaching, feedback, prioritization, and inclusion — teaching only the behaviors that lead to the biggest impact in the shortest time. We make these skills stick by helping organizations build them into their culture and systems - and we have fun doing it! Learn more about us here!

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Learning Experience Facilitator (Full-Time)

We’re looking for a Learning Experience Facilitator who can lead credible, human, practical, and unforgettable workshops and learning experiences for executives, managers, and teams. This isn’t a traditional Trainer role; you’re both a world-class facilitator and a trusted partner to our clients. Our clients range from fast-growing startups to global names like The New York Times, Reddit, Sony Music, and TED, all trusting us to drive impact immediately, not someday.

Learn more about us here!

The Role at a Glance

Role Type: Full-Time, Exempt
Compensation: $120K starting salary
Work Model: Hybrid (virtual and in-person delivery); requires a quiet, professional remote facilitation environment
Location: New York City
Travel: Up to ~50%. The majority of travel (~90%) is local within your LifeLabs Learning metropolitan area, with occasional domestic or international travel for client engagements. Passport eligibility required.

Work Hours: Standard working hours are 9:00 AM – 6:00 PM local time, with flexibility to begin as early as 8:00 AM when needed based on client scheduling, location, or commute considerations.

Benefits:

• Financial: Competitive pay, annual reviews, bonus plan, equity, 401(k) match

• Health: Comprehensive medical, dental, vision, wellness + tech stipends

• Time: Flexible vacation, generous sick time, 11 holidays, 2 LifeLabs holidays, year-end company break

• Growth: Access to LifeLabs workshops, Learning Days, coaching, development support

• Community: Connection time, ERGs, inclusion, diversity, equity, anti-bias (IDEA) strategy + programming

What You’ll Do

Facilitate Exceptional Learning Experiences

• Deliver highly engaging learning experiences that uphold LifeLabs research backed content and allows for engagement, discussion, practice, processing, and application.

• Prioritize the needs, goals, and experiences of clients when preparing for and delivering solutions, ensuring alignment with their context and values.

• Facilitate LifeLabs Learning workshops across formats (e.g. in-person, virtual, and hybrid) and learning modalities (e.g. training, group coaching, group dialogue).

• Participate in and lead panels, speaking engagements, Skills Spotlights, and lead-generation events.

• Ensure audiences from individual contributors to senior leaders have a tailored experience by adapting to unique needs of organizations and learners.

Partner with Clients

• Serve as a learning experience partner alongside other product and client-facing teams, bringing facilitation skills and subject-matter expertise to targeted business initiatives.

• Establish and sustain strong, trust-based relationships with clients and internal stakeholders through consistent communication, reliability, and mutual respect.

• Monitor, interpret, and recognize industry-specific trends, innovations, and external forces to inform decision-making and client alignment.

• Confidently and accurately use business terminology to build credibility with clients and stakeholders.

What Success Looks Like

• Consistently meet or exceed facilitation metrics related to overall client engagement, delivery, and communication from clients and client-facing teams.

• Maintain facilitation standards of excellence in knowledge and delivery of LifeLabs Learning content, through skill development, observation, training and certification pathways.

• Continue to stay abreast of the latest research related to our work and content.

• Collaborate with internal client teams to support business-critical priorities such as client engagement, product innovation, and internal company culture initiatives.

• Actively seek, synthesize, and apply feedback from clients and learners to continuously improve experiences, solutions, and outcomes.

What You’ll Bring (Role Requirements)

Education

• A current coaching certification

• Bachelor’s degree; Graduate degree preferred

Experience

• 2 years experience in a client-facing role

• 2 years professional experience facilitating or teaching adult learners

• 2 years people management experience managing full-time professional staff

Knowledge/Skills

• English language proficiency (our primary workshop delivery is in English)

• Understanding of empirical research methods and the ability to teach research-backed concepts clearly and practically

• Comfort facilitating standardized material you did not create

• Strong executive presence and adaptability

• Excellent communication and time management

• Technology fluency (Zoom, Google Workspace)

• Demonstrates AI fluency, including the ability to use tools like ChatGPT or Gemini, to enhance facilitation, content, and client outcomes.

Research shows that candidates from historically underrepresented identities often apply only when they meet nearly all listed qualifications, while others may apply when meeting fewer. If you’re excited about this role and believe you could thrive here, we encourage you to apply, even if your experience doesn’t align perfectly with every requirement.

The LifeLabs Facilitator Lifestyle

From living rooms to board rooms, you’ll bring skill development to life virtually and in-person for our clients each day. The role calls for energy, flexibility, and adaptability while creating meaningful learning moments that stick! See a day in the life of a LifeLabs Facilitator.

Our Hiring Process

Step 1: Application + Facilitation Video Submission

Submit:

• Your resume

• Responses to application questions

• A short facilitation video submission (see video submission prompt below)

Please note: applications are only reviewed once all three components are submitted.

Your video gives us a quick sense of your facilitation presence and communication style; no professional production required. A phone or laptop recording works perfectly.

Video Submission Prompt

We’d love to get a sense of your delivery style and give you a glimpse at the role (please don't create a presentation/slide show). Please submit a video of yourself facilitating (not reading!) the mini Habit Skills workshop script here. It should be no more than 2 minutes long and follow the structure outlined below, being sure to hit all the key points. No need for a high-quality video - a cell phone or laptop camera works great.

LifeLabs' facilitation style is to deliver high-impact research that is immediately actionable and expertise in an engaging and playful way. Here is a video example of what we're looking for. Lastly, check out our About page to get a sense of what credibility and play look like and our blog, which illustrates what 'immediately actionable' means to us.

Step 2: Behavioral & Research Interview (60 minutes | Zoom)

Step 3: Live Facilitation Demo (45 minutes | Zoom)

Step 4: Hiring Manager Conversation (45 minutes | Zoom)

Step 5: Offer and Background Check (Final candidates will be required to successfully complete a background check, including verification of educational credentials)

Please Note: Live interviews are recorded to support fair evaluation and may be retained for up to three years so candidates can be considered for future openings. Recordings may be deleted earlier upon request.

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by teaching people life’s most useful skills.

LifeLabs Learning is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We will not have access to your personal Equal Employment Opportunity Commission information during the interview process. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at [email protected]